The DOI matches its Crossref record, with a small difference in title or year; 6 of the 6 references it cites were found in a registry or an index.
Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions
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“Collaborating with representative users to understand the lived experiences of BLV people will center their voices as we seek to facilitate effectual change [40, 75, 83].”
From Experiences and Perceptions of Blind and Low-Vision (BLV) People with Retail Self-Checkout Systems (2026) · cites this paper as [75]
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Citations
Cites
Understanding customer experience throughout the customer journey
Lemon, K. N., & Verhoef, P. C. (2016) · Journal of Marketing · doi:10.1509/jm.15.0420 · Cited by 5,765
How the COVID-19 Pandemic May Change the World of Retailing
Roggeveen, A. L., & Sethuraman, R. (2020) · Journal of Retailing · doi:10.1016/j.jretai.2020.04.002 · Cited by 517
Self-citationThe future of in-store technology
Grewal, D., Noble, S. M., Roggeveen, A. L., & Nordfält, J. (2019) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-019-00697-z · Cited by 485
Self-citationUnderstanding Retail Experiences and Customer Journey Management
Grewal, D., & Roggeveen, A. L. (2020) · Journal of Retailing · doi:10.1016/j.jretai.2020.02.002 · Cited by 356
Self-citationMany (Un)happy Returns? The Changing Nature of Retail Product Returns and Future Research Directions
Robertson, T. S., Hamilton, R., & Jap, S. D. (2020) · Journal of Retailing · doi:10.1016/j.jretai.2020.04.001 · Cited by 86
Succeeding in the Big Middle through technology
Sethuraman, R., & Parasuraman, A. (2005) · Journal of Retailing · doi:10.1016/j.jretai.2005.03.003 · Cited by 78
Self-citation
Research works printed but not linked: 3
- Biocca, 2002, Defining and Measuring Social Presence: Contribution to the Networked Minds Theory and Measure, Proceedings of PRESENCE, 1
- Higgins, 2020, Tesla Posts Fourth-Consecutive Quarterly Profit, Defying Pandemic Shutdown, The Wall Street Journal
- Mattioli, 2020, Amazon Scooped up Data from its Own Sellers to Launch Competing Products, The Wall Street Journal
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Sorted by citations
Artificial Intelligence (AI): Revolutionizing Digital Marketing
van Esch, P., & Black, J. S. (2021) · Australasian Marketing Journal (AMJ) · doi:10.1177/18393349211037684 · Cited by 251
Strategizing Retailing in the New Technology Era
Grewal, D., Gauri, D. K., Roggeveen, A. L., & Sethuraman, R. (2021) · Journal of Retailing · doi:10.1016/j.jretai.2021.02.004 · Cited by 205
Self-citationThe Future of Private Labels: Towards a Smart Private Label Strategy
Gielens, K., Ma, Y., Namin, A., Sethuraman, R., Smith, R. J., Bachtel, R. C., & Jervis, S. M. (2021) · Journal of Retailing · doi:10.1016/j.jretai.2020.10.007 · Cited by 185
Self-citationChange in technology-enabled omnichannel customer experiences in-store
Alexander, B., & Kent, A. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102338 · Cited by 177
Battisti, S., Agarwal, N., & Brem, A. (2021) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2021.121392 · Cited by 163
Metadata
- Authors
- Roggeveen, A. L., & Sethuraman, R.
- Corresponding author
- Roggeveen, Anne L.
- ORCID
- Roggeveen, Anne L.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2020-09
- Volume
- 96
- Issue
- 3
- Pages
- 299-309
- ISSN
- 0022-4359 (ISSN-L)
- PMC
- PMC7450253
- OpenAlex
- W3080673917
- Cited by
- 213
- References
- 6
- Citations by year
- 2026: 33 · 2025: 40 · 2024: 44 · 2023: 34 · 2022: 36 · 2021: 21 · 2020: 5
- FWCI
- 24.76
- Type
- journal article
- Language
- en
- Open access
- green
- www.ncbi.nlm.nih.gov
- Locations
- Journal of Retailing (publishedVersion)
- PubMed Central (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Keywords
- pre-purchase stage, purchase stage, follow-up care, loyalty management
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