Discernible impact of augmented reality on retail customer’s experience, satisfaction and willingness to buy.
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Lab studies suggest that intention to buy is increased by the use of augmented reality.
“Research in this field has already begun, with lab studies suggesting that intention to buy is indeed increased by the use of AR, e.g., Poushneh and Vasquez-Parraga (2017).”
From Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview (2020) · cites this paper as Poushneh and Vasquez-Parraga, 2017
Cites
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Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works
Defining virtual reality: Dimensions determining telepresence
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Augmented reality marketing: How mobile AR-apps can improve brands through inspiration
Rauschnabel, P. A., Felix, R., & Hinsch, C. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.03.004 · Cited by 747 · see citing works
Hilken, T., de Ruyter, K., Chylinski, M., Mahr, D., & Keeling, D. I. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0541-x · Cited by 693 · see citing works
Hinsch, C., Felix, R., & Rauschnabel, P. A. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.101987 · Cited by 279 · see citing works
Butt, J. (2020) · Designs · doi:10.3390/designs4030017 · Cited by 247 · see citing works
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Shopping in the digital world: How augmented reality mobile applications trigger customer engagement
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Augmented reality (AR) marketing and consumer responses: a study of cue-utilization and habituation
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- Authors
- Poushneh, A., & Vasquez-Parraga, A. Z.
- Affiliations
- The University of Texas Rio Grande Valley (US)
- ORCID
- Poushneh, Atieh
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2017-01
- Volume
- 34
- Pages
- 229-234
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2540108128
- Cited by
- 556
- References
- 4
- Citations by year
- 2026: 74 · 2025: 88 · 2024: 78 · 2023: 73 · 2022: 76 · 2021: 61 · 2020: 51 · 2019: 35 · 2018: 13 · 2017: 7
- FWCI
- 38.12
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Retailing and Consumer Services (publishedVersion)
- ScholarWorks @ UTRGV (The University of Texas Rio Grande Valley) (submittedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
- Physical Sciences › Computer Science › Computer Vision and Pattern Recognition › Augmented Reality Applications
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- augmented reality, retail experience, user experience, customer satisfaction, purchase intention, product quality, pragmatic quality, aesthetic quality, hedonic quality, consumer technology adoption
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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