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Cited by 293

The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.

Development and validation of the hospitality emotional labor scale

Chu, Kay Hei-Lin, Murrmann, Suzanne K.·2006·Tourism Management
DOI 10.1016/j.tourman.2005.12.011
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Show all 3 references

Research works printed but not linked: 20

  1. Adelman, P. K. (1989). Emotional labor and employee well-being. Unpublished doctoral dissertation, University of Michigan, Ann Arbor.
  2. Anderson, 1988, Structural equation modeling in practice: A review and recommended two-step approach, Psychological Bulletin, 103, 411, 10.1037/0033-2909.103.3.411 · DOI · Paper page
  3. Ashforth, 1993, Emotional labor in service roles: The influence of identity, Academy of Management Review, 18, 88, 10.5465/amr.1993.3997508 · DOI · Paper page
  4. Becker, 1999, The effect of cultural orientation on the service timing preferences of customers in casual dining operations: An exploratory study, International Journal of Hospitality Management, 18, 59, 10.1016/S0278-4319(98)00044-9 · DOI
  5. Bowen, 1989, A framework for analyzing customer service orientations in manufacturing, Academy of Management Review, 14, 75, 10.5465/amr.1989.4279005 · DOI · Paper page
  6. Brotheridge, 2002, Emotional labor and burnout: Comparing two perspectives of “people work”, Journal of Vocational Behavior, 60, 17, 10.1006/jvbe.2001.1815 · DOI · Paper page
  7. Brotheridge, C., & Lee, R. (1998). On the dimensionality of emotional labor: Development and validation of an emotional labor scale. Paper presented at the first conference on emotions in organizational life, San Diego, CA.
  8. Brotheridge, 2003, Development and validation of the emotional labor scale, Journal of Occupational and Organizational Psychology, 76, 365, 10.1348/096317903769647229 · DOI · Paper page
  9. DeLay, M. T. (1999). Emotional labor in the workplace. Unpublished master's thesis, University of Arkansas, Little Rock.
  10. Grandey, A.A. (1999). The effects of emotional labor: Employee attitudes, stress and performance. Unpublished doctoral dissertation, Colorado State University, Fort Collins.
  11. Grandey, 2000, Emotion regulation in the workplace: A new way to conceptualize emotional labor, Journal of Occupational Health Psychology, 5, 95, 10.1037/1076-8998.5.1.95 · DOI
  12. Gursoy, D. (2001). Development of a travelers’ information search behavior model. Unpublished doctoral dissertation. Virginia Tech, Blacksburg.
  13. Hinkin, 1997, Scale construction: Developing reliable and valid measurement instruments, Journal of Hospitality and Tourism Research, 21, 100, 10.1177/109634809702100108 · DOI · Paper page
  14. Kruml, 2000, Exploring the dimensions of emotional labor: The heart of Hochschild's work, Management Communication Quarterly, 14, 8, 10.1177/0893318900141002 · DOI · Paper page
  15. Maslach, 1979, Burned-out cops and their families, Psychology Today, 12, 59
  16. Morris, 1996, The dimensions antecedents, and, consequences of emotional labor, Academy of Management Review, 21, 986, 10.5465/amr.1996.9704071861 · DOI · Paper page
  17. Rafaeli, 1987, Expression of emotion as part of the work role, Academy of Management Review, 12, 23, 10.5465/amr.1987.4306444 · DOI · Paper page
  18. Rose, 2001, The working life of a waitress, Mind, Culture, and Activity, 8, 3, 10.1207/S15327884MCA0801_02 · DOI
  19. Schaubroeck, 2000, Antecedents of work place emotional labor dimensions and moderators of their effects on physical symptoms, Journal of Organizational Behavior, 21, 163, 10.1002/(SICI)1099-1379(200003)21:2<163::AID-JOB37>3.0.CO;2-L · DOI
  20. Schneider, 1985, Employee and customer perceptions of service in banks: Replication and extension, Journal of Applied Psychology, 70, 423, 10.1037/0021-9010.70.3.423 · DOI · Paper page

Cited by

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Metadata

Authors
Chu, K. H.-L., & Murrmann, S. K.
Venue
Tourism Management
Publisher
Elsevier BV
Published
2006-12
Volume
27
Issue
6
Pages
1181-1191
ISSN
0261-5177 (ISSN-L)
DOI
10.1016/j.tourman.2005.12.011
OpenAlex
W2031260693
Cited by
293
References
3
FWCI
14.99
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

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CoChat. (2026). Citation check: Development and validation of the hospitality emotional labor scale. https://app.cochat.ai/papers/10.1016/j.tourman.2005.12.011
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Chu, K. H.-L., & Murrmann, S. K. (2006). Development and validation of the hospitality emotional labor scale. Tourism Management. https://doi.org/10.1016/j.tourman.2005.12.011

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.