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Cited by 310

The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.

Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator

Open access
Chen, Ching-Fu, Tsai, Meng-Huan·2008·Tourism Management
DOI 10.1016/j.tourman.2008.02.019
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Abstract

Just like Internet shopping, TV shopping as an emerging powerful channel of distribution has shown substantial growth in sales and in the number of customers over the past decade. Compared to Internet shopping, the consumer behavior of TV shopping is nonetheless neglected. This paper sheds light on the consumer behavior of TV travel product shopping and specifically investigates the relationships between perceived value, satisfaction, and loyalty of TV shoppers. The findings reveal that in general only the effect of perceived value, but not satisfaction, on loyalty is supported. Furthermore, the consumer product involvement shows its moderating effects on the value–satisfaction–loyalty model.

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Metadata

Authors
Chen, C.-F., & Tsai, M.-H.
Venue
Tourism Management
Publisher
Elsevier BV
Published
2008-12
Volume
29
Issue
6
Pages
1166-1171
ISSN
0261-5177 (ISSN-L)
DOI
10.1016/j.tourman.2008.02.019
OpenAlex
W1993494983
Cited by
310
References
4
FWCI
14.32
Type
journal article
Language
en
Open access
green

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.