The DOI matches its Crossref record; 16 of the 16 references it cites were found in a registry or an index.
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
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Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Hu, L., & Bentler, P. M. (1999) · Structural Equation Modeling A Multidisciplinary Journal · doi:10.1080/10705519909540118 · Cited by 108,788
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
Comparative fit indexes in structural models.
Bentler, P. M. (1990) · Psychological Bulletin · doi:10.1037/0033-2909.107.2.238 · Cited by 25,266
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
Akaike, H. (1987) · Psychometrika · doi:10.1007/bf02294359 · Cited by 5,264
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899
Akaike, H. (1987) · Springer Series in Statistics · doi:10.1007/978-1-4612-1694-0_29 · Cited by 4,027
Cited by
New consumer behavior: A review of research on eWOM and hotels
Serra Cantallops, A., & Salvi, F. (2014) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2013.08.007 · Cited by 884
A Meta-Analysis of Organizational Complaint Handling and Customer Responses
Gelbrich, K., & Roschk, H. (2011) · Journal of Service Research · doi:10.1177/1094670510387914 · Cited by 481
Impact of hotel website quality on online booking intentions: eTrust as a mediator
Wang, L., Law, R., Guillet, B. D., Hung, K., & Fong, D. K. C. (2015) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2015.03.012 · Cited by 347
Wang, Y.-C., Liu, C.-R., Huang, W.-S., & Chen, S.-P. (2020) · Journal of Travel Research · doi:10.1177/0047287519839777 · Cited by 156
Determinants of trust towards tourist destinations
Marinao Artigas, E., Yrigoyen, C. C., Moraga, E. T., & Villalón, C. B. (2017) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2017.03.003 · Cited by 154
Metadata
- Authors
- Kim, T. (., Kim, W. G., & Kim, H.-B.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2009-02
- Volume
- 30
- Issue
- 1
- Pages
- 51-62
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W1963804871
- Cited by
- 635
- References
- 16
- FWCI
- 21.48
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels. https://app.cochat.ai/papers/10.1016/j.tourman.2008.04.003
- The paper
- Kim, T. (., Kim, W. G., & Kim, H.-B. (2009). The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels. Tourism Management. https://doi.org/10.1016/j.tourman.2008.04.003
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.