The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
The antecedents and consequences of customer satisfaction for firms
Anderson, E. W., & Sullivan, M. W. (1993) · Marketing Science · doi:10.1287/mksc.12.2.125 · Cited by 4,610
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
Szymanski, D. M., & Henard, D. H. (2001) · Journal of the Academy of Marketing Science · doi:10.1177/0092070301291002 · Cited by 2,002
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
Hallowell, R. (1996) · International Journal of Service Industry Management · doi:10.1108/09564239610129931 · Cited by 1,862
The role of perceived risk in the quality-value relationship: A study in a retail environment
Sweeney, J. C., Soutar, G. N., & Johnson, L. W. (1999) · Journal of Retailing · doi:10.1016/s0022-4359(99)80005-0 · Cited by 1,675
Harrison-Walker, L. J. (2001) · Journal of Service Research · doi:10.1177/109467050141006 · Cited by 1,583
Goodwin, C., & Ross, I. (1992) · Journal of Business Research · doi:10.1016/0148-2963(92)90014-3 · Cited by 777
Cited by
Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017) · Journal of Travel Research · doi:10.1177/0047287515620567 · Cited by 924
Wang, Y.-C., Liu, C.-R., Huang, W.-S., & Chen, S.-P. (2020) · Journal of Travel Research · doi:10.1177/0047287519839777 · Cited by 156
Self-citationCustomer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation
Kashif, M., Wan Shukran, S. S., Rehman, M. A., & Sarifuddin, S. (2015) · International Journal of Bank Marketing · doi:10.1108/ijbm-08-2013-0084 · Cited by 137
Metadata
- Authors
- Hutchinson, J., Lai, F., & Wang, Y.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2009-04
- Volume
- 30
- Issue
- 2
- Pages
- 298-308
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2048049685
- Cited by
- 487
- References
- 11
- FWCI
- 21.48
- Type
- journal article
- Language
- en
- Open access
- green
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- The paper
- Hutchinson, J., Lai, F., & Wang, Y. (2009). Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management. https://doi.org/10.1016/j.tourman.2008.07.010
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
