The DOI matches its Crossref record; 34 of the 34 references it cites were found in a registry or an index.
Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
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Citations
Cites
Consumer Perceived Value: The Development of a Multiple Item Scale
Sweeney, J. C., & Soutar, G. N. (2001) · Journal of Retailing · doi:10.1016/s0022-4359(01)00041-0 · Cited by 6,643
What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1
Mudambi, S. M., & Schuff, D. (2010) · MIS Quarterly · doi:10.2307/20721420 · Cited by 2,490
Thong, J. Y. L., Hong, S.-J., & Tam, K. Y. (2006) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.05.001 · Cited by 1,337
The relationship between customer loyalty and customer satisfaction
Bowen, J. T., & Chen, S. (2001) · International Journal of Contemporary Hospitality Management · doi:10.1108/09596110110395893 · Cited by 1,288
What makes a helpful online review? a study of customer reviews on amazon.com
Mudambi, S. M., & Schuff, D. (2010) · MIS Quarterly · doi:10.5555/2017447.2017457 · Cited by 1,281
Ye, Q., Law, R., Gu, B., & Chen, W. (2011) · Computers in Human Behavior · doi:10.1016/j.chb.2010.04.014 · Cited by 1,163
New consumer behavior: A review of research on eWOM and hotels
Serra Cantallops, A., & Salvi, F. (2014) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2013.08.007 · Cited by 884
Hu, H.-H. (., Kandampully, J., & Juwaheer, T. D. (2009) · The Service Industries Journal · doi:10.1080/02642060802292932 · Cited by 771
Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry
Choi, T. Y., & Chu, R. (2001) · International Journal of Hospitality Management · doi:10.1016/s0278-4319(01)00006-8 · Cited by 727
The Effect of Multiple Extrinsic Cues on Quality Perceptions: A Matter of Consistency
Miyazaki, A. D., Grewal, D., & Goodstein, R. C. (2005) · Journal of Consumer Research · doi:10.1086/429606 · Cited by 552
Cited by
Big Data Analytics: A Review on Theoretical Contributions and Tools Used in Literature
Grover, P., & Kar, A. K. (2017) · Global Journal of Flexible Systems Management · doi:10.1007/s40171-017-0159-3 · Cited by 219
Wang, T., Zheng, X., Liang, J., An, K., He, Y., Nuo, M., Wang, W., & Lei, J. (2022) · JAMA Network Open · doi:10.1001/jamanetworkopen.2022.15014 · Cited by 28
Metadata
- Authors
- Liu, Y., Teichert, T., Rossi, M., Li, H., & Hu, F.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2017-04
- Volume
- 59
- Pages
- 554-563
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2521823373
- Cited by
- 267
- References
- 34
- FWCI
- 72.41
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews. https://app.cochat.ai/papers/10.1016/j.tourman.2016.08.012
- The paper
- Liu, Y., Teichert, T., Rossi, M., Li, H., & Hu, F. (2017). Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews. Tourism Management. https://doi.org/10.1016/j.tourman.2016.08.012
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
