The DOI matches its Crossref record; 68 of the 70 references it cites were found in a registry or an index.
Customer engagement with tourism social media brands
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“More broadly, past empirical evidence demonstrates that heightened destination awareness increases the likelihood of individuals turning to TSMIs for travel-related information (Harrigan et al. 2017).”
From Influencers and the choice of a travel destination: A customer journey and information processing perspective (2025) · cites this paper as Harrigan et al. 2017
Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Tabachnick, B. G., & Fidell, L. S. (1983) · Cited by 79,882
Pls-Sem: indeed a silver bullet
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011) · Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679190202 · Cited by 21,631
Users of the world, unite! The challenges and opportunities of Social Media
Kaplan, A. M., & Haenlein, M. (2010) · Business Horizons · doi:10.1016/j.bushor.2009.09.003 · Cited by 17,875 · cited 1×
“Social media are defined as the ‘group of Internet-based applications that build on the ideological and technological foundations of Web 2.0 and that allow the creation and exchange of UserGenerated Content’ (Kaplan & Haenlein, 2010, p. 61).”
BackgroundInfluentialExchange and Power in Social Life
Blau, P. M. (2017) · doi:10.4324/9780203792643 · Cited by 15,923
Exchange and Power in Social Life.
Bierstedt, R., & Blau, P. M. (1965) · American Sociological Review · doi:10.2307/2091154 · Cited by 13,625
The Social Identity Theory of Intergroup Behavior
Tajfel, H., & Turner, J. C. (2004) · Political Psychology · doi:10.4324/9780203505984-16 · Cited by 13,467
Flow: the psychology of optimal experience
(1990) · Choice Reviews Online · doi:10.5860/choice.28-0597 · Cited by 12,654
Multivariate data analysis : a global perspective
Hair, J. F. (2010) · Cited by 12,258
Cited by
Sorted by citations
Social media in marketing: A review and analysis of the existing literature
Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2017.05.008 · Cited by 1,126
The Role of Social Media Content Format and Platform in Users’ Engagement Behavior
Shahbaznezhad, H., Dolan, R., & Rashidirad, M. (2021) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2020.05.001 · Cited by 618
Harrigan, P., Evers, U., Miles, M. P., & Daly, T. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2017.11.046 · Cited by 558
Self-citationPast, present, and future of customer engagement
Lim, W. M., Rasul, T., Kumar, S., & Ala, M. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2021.11.014 · Cited by 640
Chen, J., Le, T.-T.-Y., & Florence, D. (2021) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-08-2020-0312 · Cited by 560
Metadata
- Authors
- Harrigan, P., Evers, U., Miles, M., & Daly, T.
- Affiliations
- The University of Western Australia (AU)
- University of Canterbury (NZ)
- United Arab Emirates University (AE)
- Corresponding author
- Miles, Morgan
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2017-04
- Volume
- 59
- Pages
- 597-609
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2524727912
- Cited by
- 813
- References
- 70
- Citations by year
- 2026: 51 · 2025: 70 · 2024: 89 · 2023: 123 · 2022: 118 · 2021: 100 · 2020: 109 · 2019: 86 · 2018: 43 · 2017: 23
- FWCI
- 145.83
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Tourism Management (publishedVersion)
- UWA Profiles and Research Repository (UWA) (submittedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- BHP Billiton Distinguished Research
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Keywords
- customer engagement, tourism brand, social media, scale validation, customer loyalty, behavioral intention, customer involvement, nomological network, scale reduction
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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