Cited by 813Digital Marketing and Social MediaDiverse Aspects of Tourism ResearchCustomer Service Quality and Loyalty

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Customer engagement with tourism social media brands

Harrigan, Paul, Evers, Uwana, Miles, Morgan, Daly, Timothy·2017·Tourism Management

DOI 10.1016/j.tourman.2016.09.015

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Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent
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Authors: Harrigan, P., Evers, U., Miles, M., & Daly, T.
Affiliations: The University of Western Australia (AU)
University of Canterbury (NZ)
United Arab Emirates University (AE)
Corresponding author: Miles, Morgan
ORCID: Harrigan, Paul
Evers, Uwana
Miles, Morgan
Daly, Timothy
Venue: Tourism Management
Publisher: Elsevier BV
Published: 2017-04
Volume: 59
Pages: 597-609
ISSN: 0261-5177 (ISSN-L)
DOI: 10.1016/j.tourman.2016.09.015
OpenAlex: W2524727912
Cited by: 813
References: 70
Citations by year: 2026: 51 · 2025: 70 · 2024: 89 · 2023: 123 · 2022: 118 · 2021: 100 · 2020: 109 · 2019: 86 · 2018: 43 · 2017: 23
FWCI: 145.83
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Tourism Management (publishedVersion)
UWA Profiles and Research Repository (UWA) (submittedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Funders: BHP Billiton Distinguished Research
Topics: Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: customer engagement, tourism brand, social media, scale validation, customer loyalty, behavioral intention, customer involvement, nomological network, scale reduction

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