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Cited by 973

The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.

Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent

Maxham, James G, Netemeyer, Richard G·2002·Journal of Retailing
DOI 10.1016/s0022-4359(02)00100-8
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Registry

Crossref · 10.1016/s0022-4359(02)00100-8

Cites

8 of 8 references verified0 citation errors · 0 not checkable

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Citations

Cites

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Cited by

Metadata

Authors
Maxham, J. G., & Netemeyer, R. G.
Venue
Journal of Retailing
Publisher
Elsevier BV
Published
2002-01
Volume
78
Issue
4
Pages
239-252
ISSN
0022-4359 (ISSN-L)
DOI
10.1016/s0022-4359(02)00100-8
OpenAlex
W2065517342
Cited by
973
References
8
FWCI
10.93
Type
journal article
Language
en
Open access
closed

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Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.