The DOI matches its Crossref record; 70 of the 70 references it cites were found in a registry or an index.
The role of perceived risk in the quality-value relationship: A study in a retail environment
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Because of this, the perceived risks have been treated as a multidimensional construct [65].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [65]
In the citing paper
“For example, Sweeney et al. [65] argue that the perceived risks including performance risk, financial risk, and time risk are relatively associated with post-purchase evaluations [65].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [65]
In the citing paper
“For example, Sweeney et al. [65] argue that the perceived risks including performance risk, financial risk, and time risk are relatively associated with post-purchase evaluations [65].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as Sweeney et al. [65]
Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
Comparative fit indexes in structural models.
Bentler, P. M. (1990) · Psychological Bulletin · doi:10.1037/0033-2909.107.2.238 · Cited by 25,266
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Significance tests and goodness of fit in the analysis of covariance structures.
Bentler, P. M., & Bonett, D. G. (1980) · Psychological Bulletin · doi:10.1037/0033-2909.88.3.588 · Cited by 20,015
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Zeithaml, V. A. (1988) · Journal of Marketing · doi:10.1177/002224298805200302 · Cited by 18,292
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
A Service Quality Model and its Marketing Implications
Grönroos, C. (1984) · European Journal of Marketing · doi:10.1108/eum0000000004784 · Cited by 6,682
Research works printed but not linked: 10
- Anderson, 1994, Customer Satisfaction, Market Share and Profitability: Findings From Sweden, Journal of Marketing, 58, 66, 10.2307/1252310 · DOI
- Berry Leonard, 1986, Retail Businesses are Service Businesses, Journal of Retailing, 62, 3
- 1985, Chain Store Age, 13
- Jacoby, 1984, Linking Brand and Retailer Images-Do the Potential Risks Outweigh the Potential Benefits?", Journal of Retailing, 60, 105
- Kerin, 1992, Store Shopping Experience and Consumer Price-Quality-Value Perceptions, Journal of Retailing, 68, 376
- Oliver, 1993, A Conceptual Model of Service Quality and Service Satisfaction: Compatible Goals, Different Concepts, Advances in Services Marketing and Management, 2, 65
- Parasuraman, 1991, Refining and Reassessment of the SERVQUAL Scale, Journal of Retailing, 67, 420
- Settle, 1989, Reducing Buyers' Sense of Risk, Marketing Communications, 14, 34
- Spreng, 1993, The Impact of Perceived Value on Consumer Satisfaction, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 6, 50
- Venkatraman, 1991, The Impact of Innovativeness and Innovation Type on Adoption, Journal of Retailing, 67, 51
Cited by
Sorted by citations
Consumer Perceived Value: The Development of a Multiple Item Scale
Sweeney, J. C., & Soutar, G. N. (2001) · Journal of Retailing · doi:10.1016/s0022-4359(01)00041-0 · Cited by 6,643
Self-citationCronin, J. J., Brady, M. K., & Hult, G. T. M. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00028-2 · Cited by 6,398
Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
De Wulf, K., Odekerken-Schröder, G., & Iacobucci, D. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.4.33.18386 · Cited by 2,083
Hellier, P., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003) · European Journal of Marketing · doi:10.1108/03090560310495456 · Cited by 1,895
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
Harris, L. C., & Goode, M. M. H. (2004) · Journal of Retailing · doi:10.1016/j.jretai.2004.04.002 · Cited by 1,425
Metadata
- Authors
- Sweeney, J. C., Soutar, G. N., & Johnson, L. W.
- Affiliations
- Edith Cowan University (AU)
- Monash University (AU)
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 1999-03
- Volume
- 75
- Issue
- 1
- Pages
- 77-105
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W1997429116
- Cited by
- 1,675
- References
- 67
- Citations by year
- 2026: 31 · 2025: 51 · 2024: 62 · 2023: 71 · 2022: 85 · 2021: 82 · 2020: 99 · 2019: 92 · 2018: 84 · 2017: 90 · 2016: 84 · 2015: 105 · 2014: 118 · 2013: 94 · 2012: 82
- FWCI
- 18.44
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Retailing (publishedVersion)
- UWA Profiles and Research Repository (UWA) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- risk perception, perceived value, value for money, perceived product quality, perceived service quality, service encounters, electrical appliances, price perception, purchase intention, retail consumers
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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