The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Retail relationships and store loyalty: A multi-level perspective
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Citations
Cites
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
A three-component conceptualization of organizational commitment
Meyer, J. P., & Allen, N. J. (1991) · Human Resource Management Review · doi:10.1016/1053-4822(91)90011-z · Cited by 11,049
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
Crosby, L. A., & Stephens, N. (1987) · Journal of Marketing Research · doi:10.2307/3151388 · Cited by 456
Iacobucci, D., & Ostrom, A. (1996) · International Journal of Research in Marketing · doi:10.1016/0167-8116(95)00034-8 · Cited by 285
Cited by
Consumer trust, value, and loyalty in relational exchanges
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.1.15.18449 · Cited by 4,196
Consumer trust in an Internet store
Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000) · Information Technology and Management · doi:10.1023/a:1019104520776 · Cited by 2,577
Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
De Wulf, K., Odekerken-Schröder, G., & Iacobucci, D. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.4.33.18386 · Cited by 2,083
Effect of trust on customer acceptance of Internet banking
Suh, B., & Han, I. (2002) · Electronic Commerce Research and Applications · doi:10.1016/s1567-4223(02)00017-0 · Cited by 901
Yim, C. K. (., Tse, D. K., & Chan, K. W. (2008) · Journal of Marketing Research · doi:10.1509/jmkr.45.6.741 · Cited by 583
Metadata
- Authors
- Macintosh, G., & Lockshin, L. S.
- Venue
- International Journal of Research in Marketing
- Publisher
- Elsevier BV
- Published
- 1997-12
- Volume
- 14
- Issue
- 5
- Pages
- 487-497
- ISSN
- 0167-8116 (ISSN-L)
- OpenAlex
- W1986024564
- Cited by
- 806
- References
- 7
- FWCI
- 14.55
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Retail relationships and store loyalty: A multi-level perspective. https://app.cochat.ai/papers/10.1016/s0167-8116(97)00030-x
- The paper
- Macintosh, G., & Lockshin, L. S. (1997). Retail relationships and store loyalty: A multi-level perspective. International Journal of Research in Marketing. https://doi.org/10.1016/s0167-8116(97)00030-x
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
