Effect of trust on customer acceptance of Internet banking
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Trust is one of the most significant factors influencing consumers' decisions to adopt new technologies, particularly e-banking.
“Trust is widely regarded as one of the most significant factors influencing consumers' decisions to adopt new technologies, particularly in the domain of e-banking (Suh & Han, 2002).”
From The mediating effect of digital literacy on trust and e-banking adoption in emerging markets (2024) · cites this paper as Suh & Han, 2002
Cites
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Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works
Perceived usefulness, perceived ease of use, and user acceptance of information technology
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The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355 · see citing works
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McKnight, D. H., & Chervany, N. L. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044235 · Cited by 2,282 · see citing works
A trust model for consumer Internet shopping
Lee, M. K. O., & Turban, E. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044227 · Cited by 2,012 · see citing works
The Effect of Misleading Environmental Claims on Consumer Perceptions of Advertisements
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Consumer e-shopping acceptance: Antecedents in a technology acceptance model
Ha, S., & Stoel, L. (2009) · Journal of Business Research · doi:10.1016/j.jbusres.2008.06.016 · Cited by 1,353 · see citing works
Trust in AI and Its Role in the Acceptance of AI Technologies
Choung, H., David, P., & Ross, A. (2023) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2022.2050543 · Cited by 963 · see citing works
“The role of trust was tested in the use of a new information system (Tung et al., 2008) and different online services, such as online games (Wu & Liu, 2007), banking (Suh & Han, 2002), social network sites (Sledgianowski & Kulviwat, 2009), and shopping (Gefen et al., 2003), among others.”
MethodUnderstanding the attitude and intention to use smartphone chatbots for shopping
Kasilingam, D. L. (2020) · Technology in Society · doi:10.1016/j.techsoc.2020.101280 · Cited by 636 · see citing works
Technology acceptance: a meta‐analysis of the TAM: Part 1
Yousafzai, S. Y., Foxall, G. R., & Pallister, J. G. (2007) · Journal of Modelling in Management · doi:10.1108/17465660710834453 · Cited by 624 · see citing works
What drives FinTech adoption? A multi-method evaluation using an adapted technology acceptance model
Singh, S., Sahni, M. M., & Kovid, R. K. (2020) · Management Decision · doi:10.1108/md-09-2019-1318 · Cited by 433 · see citing works
Tiwari, C. K., Bhat, M. A., Khan, S. T., Subramaniam, R., & Khan, M. A. I. (2024) · Interactive Technology and Smart Education · doi:10.1108/itse-04-2023-0061 · Cited by 315 · see citing works
Acceptance of 5 G technology: Mediation role of Trust and Concentration
Akbari, M., Rezvani, A., Shahriari, E., Zúñiga, M. Á., & Pouladian, H. (2020) · Journal of Engineering and Technology Management · doi:10.1016/j.jengtecman.2020.101585 · Cited by 72 · see citing works
Trustworthiness in B2C e-commerce: an examination of alternative models
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An Examination of Factors Associated with User Acceptance of Social Shopping Websites
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Ismail, M., Celebi, E., & Nadiri, H. (2019) · IEEE Access · doi:10.1109/access.2019.2934782 · Cited by 19 · see citing works
The mediating effect of digital literacy on trust and e-banking adoption in emerging markets
Kumari, J., & Singh, P. (2024) · ShodhKosh: Journal of Visual and Performing Arts · doi:10.29121/shodhkosh.v5.i3.2024.5518 · Cited by 1 · see citing works
- Authors
- Suh, B., & Han, I.
- Affiliations
- Korea Advanced Institute of Science and Technology (KR)
- Corresponding author
- Suh, Bomil
- ORCID
- Han, Ingoo
- Venue
- Electronic Commerce Research and Applications
- Publisher
- Elsevier BV
- Published
- 2002-09
- Volume
- 1
- Issue
- 3-4
- Pages
- 247-263
- ISSN
- 1567-4223 (ISSN-L)
- OpenAlex
- W1982320306
- Cited by
- 901
- References
- 8
- Citations by year
- 2026: 11 · 2025: 31 · 2024: 37 · 2023: 45 · 2022: 40 · 2021: 61 · 2020: 51 · 2019: 47 · 2018: 36 · 2017: 35 · 2016: 39 · 2015: 69 · 2014: 62 · 2013: 69 · 2012: 51
- FWCI
- 17.67
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Electronic Commerce Research and Applications (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Keywords
- trust, internet banking, technology acceptance, perceived ease of use, perceived usefulness, user behavior, online banking adoption
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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