The DOI matches its Crossref record; 19 of the 19 references it cites were found in a registry or an index.
An empirical analysis of the antecedents of electronic commerce service continuance
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In the citing paper
“Lots of empirical studies have suggested the positive relationship between the website quality and satisfaction [51,53,84].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [84]
In the citing paper
“Scholars have stressed the importance of understanding continued intention [84,85], and agreed that it is vital to the success of an information system [84].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [84]
In the citing paper
“Existing studies have empirically proven that social support can affect member willingness, encouraging members to communicate again using existing interaction platforms [82].”
From What Influences Users’ Intention to Share Works in Designer-Driven User-Generated Content Communities? A Study Based on Self-Determination Theory (2023) · cites this paper as [82]
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Metadata
- Authors
- Bhattacherjee, A.
- Affiliations
- Arizona State University (US)
- Corresponding author
- Bhattacherjee, Anol
- ORCID
- Bhattacherjee, Anol
- Venue
- Decision Support Systems
- Publisher
- Elsevier BV
- Published
- 2001-12
- Volume
- 32
- Issue
- 2
- Pages
- 201-214
- ISSN
- 0167-9236 (ISSN-L)
- OpenAlex
- W2103356704
- Cited by
- 1,441
- References
- 18
- Citations by year
- 2026: 46 · 2025: 70 · 2024: 97 · 2023: 102 · 2022: 101 · 2021: 83 · 2020: 90 · 2019: 69 · 2018: 67 · 2017: 56 · 2016: 55 · 2015: 65 · 2014: 78 · 2013: 68 · 2012: 80
- FWCI
- 24.52
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Decision Support Systems (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- e-commerce, continuance intention, B2C e-commerce, online brokerage, customer satisfaction, perceived usefulness, expectation confirmation, customer relationship management
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