The DOI matches its Crossref record; 19 of the 19 references it cites were found in a registry or an index.
An empirical analysis of the antecedents of electronic commerce service continuance
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Lots of empirical studies have suggested the positive relationship between the website quality and satisfaction [51,53,84].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [84]
In the citing paper
“Scholars have stressed the importance of understanding continued intention [84,85], and agreed that it is vital to the success of an information system [84].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [84]
In the citing paper
“Existing studies have empirically proven that social support can affect member willingness, encouraging members to communicate again using existing interaction platforms [82].”
From What Influences Users’ Intention to Share Works in Designer-Driven User-Generated Content Communities? A Study Based on Self-Determination Theory (2023) · cites this paper as [82]
Citations
Cites
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989) · Management Science · doi:10.1287/mnsc.35.8.982 · Cited by 25,709
A Theory of Cognitive Dissonance
Festinger, L. (1957) · doi:10.1515/9781503620766 · Cited by 24,241
Significance tests and goodness of fit in the analysis of covariance structures.
Bentler, P. M., & Bonett, D. G. (1980) · Psychological Bulletin · doi:10.1037/0033-2909.88.3.588 · Cited by 20,015
A Theory of Cognitive Dissonance
Morvan, C., & O’Connor, A. (2017) · Macat Library eBooks · doi:10.4324/9781912282432 · Cited by 18,284
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
Agency Theory: An Assessment and Review
Eisenhardt, K. M. (1989) · The Academy of Management Review · doi:10.5465/amr.1989.4279003 · Cited by 13,338
EQS : structural equations program manual
Bentler, P. M. (1989) · Medical Entomology and Zoology · Cited by 9,669
Understanding information technology usage: a test of competing models
Taylor, S., & Todd, P. A. (1995) · Information Systems Research · doi:10.1287/isre.6.2.144 · Cited by 8,815
Mathieson, K. (1991) · Information Systems Research · doi:10.1287/isre.2.3.173 · Cited by 4,216
Research works printed but not linked: 3
- Carl, 1995, Online service users: loyal as alley cats?, Web Week, 1
- Inteco, Why do People Choose ISPs and Why do They Drop Them, Inteco Corp. Press Report, Sep. 1998.
- Selwyn, 1999, Brokers cope with outages, Computerworld, 33, 95
Cited by
Sorted by citations
The Technology Acceptance Model: Past, Present, and Future
Lee, Y., Kozar, K. A., & Larsen, K. R. T. (2003) · Communications of the Association for Information Systems · doi:10.17705/1cais.01250 · Cited by 2,572
How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance1
Limayem, M., Hirt, S. G., & Cheung, C. M. K. (2007) · MIS Quarterly · doi:10.2307/25148817 · Cited by 2,450
Why do people play on-line games? An extended TAM with social influences and flow experience
Hsu, C., & Lu, H. (2003) · Information & Management · doi:10.1016/j.im.2003.08.014 · Cited by 2,099
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
Roca, J. C., Chiu, C.-M., & Martínez, F. J. (2006) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.01.003 · Cited by 1,399
Thong, J. Y. L., Hong, S., & Tam, K. Y. (2006) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.05.001 · Cited by 1,368
Metadata
- Authors
- Bhattacherjee, A.
- Affiliations
- Arizona State University (US)
- Corresponding author
- Bhattacherjee, Anol
- ORCID
- Bhattacherjee, Anol
- Venue
- Decision Support Systems
- Publisher
- Elsevier BV
- Published
- 2001-12
- Volume
- 32
- Issue
- 2
- Pages
- 201-214
- ISSN
- 0167-9236 (ISSN-L)
- OpenAlex
- W2103356704
- Cited by
- 1,441
- References
- 18
- Citations by year
- 2026: 46 · 2025: 70 · 2024: 97 · 2023: 102 · 2022: 101 · 2021: 83 · 2020: 90 · 2019: 69 · 2018: 67 · 2017: 56 · 2016: 55 · 2015: 65 · 2014: 78 · 2013: 68 · 2012: 80
- FWCI
- 24.52
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Decision Support Systems (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- e-commerce, continuance intention, B2C e-commerce, online brokerage, customer satisfaction, perceived usefulness, expectation confirmation, customer relationship management
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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