Cited by 1,441Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyHealth, Technology, Consumer Behavior

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An empirical analysis of the antecedents of electronic commerce service continuance

Bhattacherjee, Anol·2001·Decision Support Systems

DOI 10.1016/s0167-9236(01)00111-7

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Authors: Bhattacherjee, A.
Affiliations: Arizona State University (US)
Corresponding author: Bhattacherjee, Anol
ORCID: Bhattacherjee, Anol
Venue: Decision Support Systems
Publisher: Elsevier BV
Published: 2001-12
Volume: 32
Issue: 2
Pages: 201-214
ISSN: 0167-9236 (ISSN-L)
DOI: 10.1016/s0167-9236(01)00111-7
OpenAlex: W2103356704
Cited by: 1,441
References: 18
Citations by year: 2026: 46 · 2025: 70 · 2024: 97 · 2023: 102 · 2022: 101 · 2021: 83 · 2020: 90 · 2019: 69 · 2018: 67 · 2017: 56 · 2016: 55 · 2015: 65 · 2014: 78 · 2013: 68 · 2012: 80
FWCI: 24.52
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Decision Support Systems (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
Keywords: e-commerce, continuance intention, B2C e-commerce, online brokerage, customer satisfaction, perceived usefulness, expectation confirmation, customer relationship management

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

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What counts as a claim ›How we measure confidence ›How we check this ›

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An empirical analysis of the antecedents of electronic commerce service continuance

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