The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
The relationship between total quality management practices and their effects on firm performance
Abstract
Recent research on total quality management (TQM) has examined the relationships between the practices of quality management and various levels of organizational performance. These studies have produced mixed results, probably because of the nature of the research designs used such as measuring TQM or performance as a single construct. Based on a comprehensive literature review, this study identifies the relationships among TQM practices and examines the direct and indirect effects of these practices on various performance levels. A proposed research model and hypotheses are tested by using cross‐sectional mail survey data collected from firms operating in the US. The test of the structural model supports the proposed hypotheses. The implications of the findings for researchers and practitioners are discussed and further research directions are offered.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Coefficient Alpha and the Internal Structure of Tests
Cronbach, L. J. (1951) · Psychometrika · doi:10.1007/bf02310555 · Cited by 43,931
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Estimating Nonresponse Bias in Mail Surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.2307/3150783 · Cited by 12,222
Estimating nonresponse bias in mail surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.1177/002224377701400320 · Cited by 10,390
Dess, G. G., & Robinson, R. B. (1984) · Strategic Management Journal · doi:10.1002/smj.4250050306 · Cited by 3,337
The Financial Information Content of Perceived Quality
Aaker, D. A., & Jacobson, R. (1994) · Journal of Marketing Research · doi:10.2307/3152193 · Cited by 789
Structural equation modelling in perspective
Kelloway, E. K. (1995) · Journal of Organizational Behavior · doi:10.1002/job.4030160304 · Cited by 495
Cited by
Stakeholder pressure and the adoption of environmental practices: The mediating effect of training
Sarkis, J., Gonzalez‐Torre, P., & Adenso‐Diaz, B. (2010) · Journal of Operations Management · doi:10.1016/j.jom.2009.10.001 · Cited by 1,518
Contingency research in operations management practices
Sousa, R., & Voss, C. A. (2008) · Journal of Operations Management · doi:10.1016/j.jom.2008.06.001 · Cited by 996
Fullerton, R. R., Kennedy, F. A., & Widener, S. K. (2014) · Journal of Operations Management · doi:10.1016/j.jom.2014.09.002 · Cited by 407
Family and Academic Stress and Their Impact on Students' Depression Level and Academic Performance
Deng, Y., Cherian, J., Khan, N. U. N., Kumari, K., Sial, M. S., Comite, U., Gavurova, B., & Popp, J. (2022) · Frontiers in Psychiatry · doi:10.3389/fpsyt.2022.869337 · Cited by 371
Lean product development and lean manufacturing: Testing moderation effects
Marodin, G., Frank, A. G., Tortorella, G. L., & Netland, T. (2018) · International Journal of Production Economics · doi:10.1016/j.ijpe.2018.07.009 · Cited by 139
Metadata
- Authors
- Kaynak, H.
- Venue
- Journal of Operations Management
- Publisher
- Wiley
- Published
- 2003-02-07
- Volume
- 21
- Issue
- 4
- Pages
- 405-435
- ISSN
- 0272-6963 (ISSN-L)
- 1873-1317
- OpenAlex
- W2113706037
- Cited by
- 1,893
- References
- 8
- FWCI
- 40.10
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The relationship between total quality management practices and their effects on firm performance. https://app.cochat.ai/papers/10.1016/s0272-6963(03)00004-4
- The paper
- Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management. https://doi.org/10.1016/s0272-6963(03)00004-4
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
