The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Developing and validating an instrument for measuring user-perceived web quality
Open accessOverview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Convergent and discriminant validation by the multitrait-multimethod matrix.
Campbell, D. T., & Fiske, D. W. (1959) · Psychological Bulletin · doi:10.1037/h0046016 · Cited by 17,116
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Research works printed but not linked: 44
- Aladwani, 1999, Implications of some of the recent improvement philosophies for the management of the information systems organization, Industrial Management and Data Systems, 99, 33, 10.1108/02635579910249594 · DOI
- Angelo, 1998, Successful web pages: what are they and do they exist?, Information Technology and Libraries, 17, 71
- E.R. Babbie, The Practice of Social Research, 6th Edition, Wadsworth Publishing Company, Belmont, CA, 1992.
- A. Barron, B. Tompkins, D. Tai, Design Guidelines for the World Wide Web, Last Updated: 13 February 1998, http://fcit.coedu.usf.edu/workshops/wwwdesg.htm.
- Bell, 1998, The effectiveness of commercial Internet web sites: a user’s perspective, Internet Research, 8, 219, 10.1108/10662249810217768 · DOI
- L.J. Cronbach, Test validation, in: R.L. Thorndike (Ed.), Educational Measurement, American Council on Education, Washington, DC, 1971, pp. 443–507.
- W.L. Currie, The Global Information Society, Wiley, Chichester, UK, 2000.
- Dempsey, 1999, A hands-on guide for multilingual web sites, Communication World, 16, 45
- Doll, 1988, The measurement of end-user computing satisfaction, MIS Quarterly, 12, 259, 10.2307/248851 · DOI · Paper page
- Dysart, 1998, Interactivity makes for wonderful web sites, Frozen Food Age, 47, 62
- D. Gehrke, E. Turban, Determinants of successful web site design: relative importance and recommendations for effectiveness, in: Proceedings of the 32nd HICSS, Hawaii, 1999.
- Gemoets, 1990, Effect of the quality of user documentation on user satisfaction with information systems, Information and Management, 18, 47, 10.1016/0378-7206(90)90063-N · DOI
- Hager, 1999, The basics of user-friendly web design, Journal for Quality and Participation, 22, 58
- J.F. Hair, R.E. Anderson, R.L. Tatham, W.C. Black, Multivariate Data Analysis With Readings, 3rd Edition, Macmillan, New York, NY, 1992.
- R.P. Heath, Design a killer web site, American Demographics, 1997, pp. 50–55. · DOI
- J. Ho, Evaluating the World Wide Web: A Global Study of Commercial Sites, Last Updated: 1997, http://www.ascusc.org/jcmc/vol3/issue1/ho.html. · DOI
- Huizingh, 2000, The content and design of web sites: an empirical study, Information and Management, 37, 123, 10.1016/S0378-7206(99)00044-0 · DOI · Paper page
- R. Kalakota, A.B. Whinston, Electronic Commerce: A Manager’s Guide, Addison-Wesley, Reading, MA, 1997.
- Kaplan, 1998, Assessing data quality in accounting information systems, Communications of the ACM, 41, 72, 10.1145/269012.269024 · DOI
- Kettinger, 1994, Perceived service quality and user satisfaction with the information services function, Decision Sciences, 25, 737, 10.1111/j.1540-5915.1994.tb01868.x · DOI · Paper page
- King, 1983, Assessing information system value, Decision Sciences, 14, 34, 10.1111/j.1540-5915.1983.tb00167.x · DOI
- Levine, 1999, 10 steps to building a successful web site, Bobbin, 40, 61
- Liu, 2000, Exploring the factors associated with web site success in the context of electronic commerce, Information and Management, 38, 23, 10.1016/S0378-7206(00)00049-5 · DOI · Paper page
- Longwell, 1999, Effective web sites can facilitate work site sales, National Underwriter, 103, 27
- Ma, 1999, Agents in e-commerce, Communications of the ACM, 42, 78, 10.1145/295685.295708 · DOI
- A.I. Mechitov, H.M. Moshkovich, S.H. Underwood, Empirical study of university web sites, in: Proceedings of the 30th DSI, New Orleans, Louisiana, 1999.
- Misic, 1999, Benchmarking: a tool for web site evaluation and improvement, Internet Research, 9, 383, 10.1108/10662249910297787 · DOI
- Monti, 2000, Better web design boosts sub stales, Folio: The Magazine for Magazine Management, 29, 54
- Nelson, 1996, Global information systems quality: key issues and challenges, Journal of Global Information Management, 4, 4, 10.4018/jgim.1996100101 · DOI
- J. Nunnally, Psychometric Theory, 2nd Edition, McGraw-Hill, New York, NY, 1978.
- L. Olsina, D. Godoy, G.J. Lafuente, G. Rossi, Specifying quality characteristics and attributes for web sites, First ICSE Workshop on Web Engineering (WebE-99), Los Angeles, CA, 1999. · DOI
- Poon, 1999, An exploratory study of small business Internet commerce issues, Information and Management, 35, 9, 10.1016/S0378-7206(98)00079-2 · DOI · Paper page
- Rai, 2000, The effects of development process modeling and task uncertainty on development quality performance, Information and Management, 37, 335, 10.1016/S0378-7206(00)00047-1 · DOI
- G. Rose, H. Khoo, D.W. Straub, Current technological impediments to business-to-consumer electronic commerce, Communications of AIS 1 (Article 16), 1999. · DOI
- Rowell, 1999, Five keys to a web site that’s more than just a pretty face, Medical Marketing and Media, 34, 80
- T. Sakaguchi, P.C. Palvia, B.D. Janz, Business practices on the world wide web: a comparison of Japanese and US web sites, 2000, submitted for publication. · DOI
- Schmeiser, 1999, Dress it up, Macworld, 16, 100
- P. Schubert, D. Selz, Web assessment—measuring the effectiveness of electronic commerce sites going beyond traditional marketing paradigms, in: Proceedings of the 32nd HICSS, Hawaii, 1999. · DOI
- Straub, 1989, Validating instruments in MIS research, MIS Quarterly, 13, 147, 10.2307/248922 · DOI · Paper page
- P. Tarasewich, Issues in web site design and usability, in: Proceedings of the 30th DSI, New Orleans, Louisiana, 1999.
- Teo, 1998, An empirical study of adopters and non-adopters of the Internet in Singapore, Information and Management, 34, 339, 10.1016/S0378-7206(98)00068-8 · DOI
- Wan, 2000, Opportunities to enhance a commercial web site, Information and Management, 38, 15, 10.1016/S0378-7206(00)00048-3 · DOI
- Webster, 1992, Microcomputer playfulness: development of a measure with workplace implications, MIS Quarterly, 16, 201, 10.2307/249576 · DOI · Paper page
- J.C. Westland, T.H.K. Clark, Global Electronic Commerce: Theory and Case Studies, MIT Press, Cambridge, MA, 1999.
Cited by
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635
Mobile app rating scale: a new tool for assessing the quality of health mobile apps
Stoyanov, S. R., Hides, L., Kavanagh, D. J., Zelenko, O., Tjondronegoro, D., & Mani, M. (2015) · JMIR mHealth and uHealth · doi:10.2196/mhealth.3422 · Cited by 2,233
Inexperience and experience with online stores: the importance of TAM and trust
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · IEEE Transactions on Engineering Management · doi:10.1109/tem.2003.817277 · Cited by 965
Cristobal, E., Flavián, C., & Guinalíu, M. (2007) · Managing Service Quality: An International Journal · doi:10.1108/09604520710744326 · Cited by 788
A meta-analysis of online trust relationships in e-commerce.
Kim, Y., & Peterson, R. A. (2017) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2017.01.001 · Cited by 541
Metadata
- Authors
- Aladwani, A. M., & Palvia, P. C.
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2002-05
- Volume
- 39
- Issue
- 6
- Pages
- 467-476
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2066788670
- Cited by
- 1,157
- References
- 2
- FWCI
- 56.14
- Type
- journal article
- Language
- en
- Open access
- green
- Licence
- www.elsevier.com/tdm/userlicense/1.0/ (tdm)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.