Cited by 111Electronic Health Records SystemsTechnology and Human Factors in Education and HealthClinical Laboratory Practices and Quality Control

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Design and implementation of a comprehensive outpatient Results Manager

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Poon, Eric G., Wang, Samuel J., Gandhi, Tejal K., Bates, David W., Kuperman, Gilad J.·2003·Journal of Biomedical Informatics

DOI 10.1016/s1532-0464(03)00061-3

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Abstract

Prior research has demonstrated that clinicians often fail to review and act upon outpatient test results in a timely and appropriate manner. To address this patient safety and quality of care issue, Partners Healthcare has developed a browser-based, provider-centric, comprehensive results management application to help clinic physicians review and act upon test results in a safe, reliable, and efficient manner. The application, called the Results Manager, incorporates extensive decision support features to classify the degree of abnormality for each result, presents guidelines to help clinicians manage abnormal results, allows clinicians to generate result letters to patients with predefined, context-sensitive templates and prompts physicians to set reminders for future testing. In this paper, we outline the design process and functionality of Results Manager. We also discuss its underlying architectural design, which revolves around a clinical event monitor and a rules engine, and the methodological challenges encountered in designing this application.

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Authors: Poon, E. G., Wang, S. J., Gandhi, T. K., Bates, D. W., & Kuperman, G. J.
Affiliations: Brigham and Women's Hospital (US)
Corresponding author: Poon, Eric G.
ORCID: Poon, Eric G.
Wang, Samuel J.
Bates, David W.
Kuperman, Gilad J.
Venue: Journal of Biomedical Informatics
Publisher: Elsevier BV
Published: 2003-02
Volume: 36
Issue: 1-2
Pages: 80-91
ISSN: 1532-0464 (ISSN-L)
DOI: 10.1016/s1532-0464(03)00061-3
OpenAlex: W2045149120
Cited by: 111
References: 21
Citations by year: 2024: 1 · 2023: 2 · 2022: 5 · 2021: 3 · 2020: 3 · 2019: 2 · 2018: 1 · 2017: 3 · 2016: 4 · 2015: 9 · 2014: 5 · 2013: 6 · 2012: 8
FWCI: 11.76
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/open-access/userlicense/1.0/ (vor, 3819 d)
Locations: Journal of Biomedical Informatics (publishedVersion)
PubMed (publishedVersion)
Funders: Agency for Healthcare Research and Quality (R01 1U18 HS 11046-03, HS11046)
Topics: Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Technology and Human Factors in Education and Health
Health Sciences › Health Professions › Medical Laboratory Technology › Clinical Laboratory Practices and Quality Control
Keywords: clinical decision support, patient reminders, rule engine, web application, patient safety, quality of care, application architecture
MeSH terms: Ambulatory Care, Database Management Systems, Diagnosis, Computer-Assisted, Knowledge of Results, Psychological, Patient Care Management, Pilot Projects, Software, Software Design, Software Validation, User-Computer Interface, Information Storage and Retrieval, Medical Records Systems, Computerized, Medical Errors, Decision Support Systems, Clinical

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