Opportunities and challenges for telehealth within, and beyond, a pandemic
Open accessAbstract
The COVID-19 pandemic is unlike any previous pandemic. The ubiquity of international travel, the ease of transmission of the virus, and symptom variability have resulted in an unprecedented rate of spread. The need for physical distancing has also led to the rapid adoption of telehealth solutions globally.
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Studies have pointed out the limited use of VAs by older adults due to usability barriers, cultural gaps, lack of explainability, and flexibility.
“studies have also pointed out the limited use of these VAs by older adults due to usability barriers, cultural gaps, lack of explainability, and flexibility [18,44,49,108,131]”
From Talk2Care: An LLM-based Voice Assistant for Communication between Healthcare Providers and Older Adults (2024) · cites this paper as [18]
In the paper’s main text (page not provided), Blandford et al. say telehealth must be easy to use, flexible, and tailored to users’ needs, and they discuss cultural differences relevant to data sharing. The paper does not report limited use of virtual assistants by older adults or identify lack of explainability as a cause. (LLM, conf=0.82)
Experimental — accuracy not yet measuredDuring COVID-19, telehealth has played a direct role in lowering the infection rate by tracking symptoms, facilitating physical distancing, encouraging policymakers to foresee the needs of people, and choosing proper strategies and suitable health interventions.
“During COVID-19, telehealth has played a direct role in lowering the infection rate by tracking symptoms, facilitating physical distancing, encouraging policymakers to foresee the needs of people, and choosing proper strategies and suitable health interventions [70].”
From Telehealth and COVID-19 Pandemic: An Overview of the Telehealth Use, Advantages, Challenges, and Opportunities during COVID-19 Pandemic (2022) · cites this paper as [70]
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- Authors
- Blandford, A., Wesson, J., Amalberti, R., AlHazme, R., & Allwihan, R.
- Affiliations
- University College London (GB)
- Nelson Mandela University (ZA)
- Foundation for an Industrial Safety Culture (FR)
- King Abdulaziz Medical City (SA)
- King Saud bin Abdulaziz University for Health Sciences (SA)
- Corresponding author
- Blandford, Ann
- Venue
- The Lancet Global Health
- Publisher
- Elsevier BV
- Published
- 2020-11
- Volume
- 8
- Issue
- 11
- Pages
- e1364-e1365
- ISSN
- 2214-109X (ISSN-L)
- PMC
- PMC7417162
- OpenAlex
- W3047954551
- Cited by
- 268
- References
- 7
- Citations by year
- 2026: 21 · 2025: 43 · 2024: 39 · 2023: 44 · 2022: 57 · 2021: 55 · 2020: 9
- FWCI
- 30.88
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- The Lancet Global Health (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Nelson Mandela University Research Repository (submittedVersion, cc-by)
- UCL Discovery (University College London) (submittedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Physical Sciences › Computer Science › Information Systems › Healthcare during COVID-19 Pandemic
- Health Sciences › Dentistry › General Dentistry › Dental Research and COVID-19
- Keywords
- telemedicine, COVID-19 pandemic, telehealth adoption, social distancing, health care delivery, future of health care
- MeSH terms
- COVID-19, Humans, Pneumonia, Viral, Global Health, Telemedicine, Coronavirus Infections, Pandemics
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