The DOI matches its Crossref record; 228 of the 235 references it cites were found in a registry or an index.
Trustworthy Online Controlled Experiments: A Practical Guide to A/B Testing
Abstract
Getting numbers is easy; getting numbers you can trust is hard. This practical guide by experimentation leaders at Google, LinkedIn, and Microsoft will teach you how to accelerate innovation using trustworthy online controlled experiments, or A/B tests. Based on practical experiences at companies that each run more than 20,000 controlled experiments a year, the authors share examples, pitfalls, and advice for students and industry professionals getting started with experiments, plus deeper dives into advanced topics for practitioners who want to improve the way they make data-driven decisions. Learn how to • Use the scientific method to evaluate hypotheses using controlled experiments • Define key metrics and ideally an Overall Evaluation Criterion • Test for trustworthiness of the results and alert experimenters to violated assumptions • Build a scalable platform that lowers the marginal cost of experiments close to zero • Avoid pitfalls like carryover effects and Twyman's law • Understand how statistical issues play out in practice.
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“Residents examined and gave iterative feedback on two different versions of the EHR tool using A/B testing (a standardized comparison between two versions of a product, commonly used in software design, with different versions presented first or second randomly) (12) as part of a Microsoft PowerPoint slide deck and a virtual whiteboard.”
From Cocreating the ICU-PAUSE Tool for Intensive Care Unit–Ward Transitions (2022) · cites this paper as [12]
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Identifying Ethical Factors, Issues and Solutions in Online Software Experimentation
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Makharia, A. (2026) · SSRN Electronic Journal · doi:10.2139/ssrn.7606862
Generative AI Decision Support in B2C E-Commerce: A Consumer Buying Behaviour Framework
Ilieva, G. (2026) · Electronics · doi:10.3390/electronics15204781
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Scaling Generative AI: Building Organizational Capability for Innovation Teams
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Data-Driven Release Governance for Embedded Software Systems in Consumer Devices
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CONSUMER BEHAVIOUR, MARKET RESEARCH, AND CUSTOMER INTELLIGENCE
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Metadata
- Authors
- Kohavi, R., Tang, D., & Xu, Y.
- Affiliations
- Microsoft (United States) (US)
- Google (United States) (US)
- LinkedIn (United States) (US)
- ORCID
- Kohavi, Ron
- Venue
- Cambridge University Press eBooks
- Publisher
- Cambridge University Press
- Published
- 2020-03-13
- OpenAlex
- W3011423189
- Cited by
- 297
- References
- 235
- Citations by year
- 2026: 64 · 2025: 53 · 2024: 46 · 2023: 39 · 2022: 34 · 2021: 19 · 2020: 38
- FWCI
- 16.61
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- Cambridge University Press eBooks (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Management Science and Operations Research › Advanced Bandit Algorithms Research
- Social Sciences › Decision Sciences › Management Science and Operations Research › Optimal Experimental Design Methods
- Physical Sciences › Mathematics › Statistics and Probability › Advanced Causal Inference Techniques
- Keywords
- A/B testing, experimentation, data-driven decision making, hypothesis testing, statistical significance, residual effects
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