When clerks meet customers: A test of variables related to emotional expressions on the job.

Abstract

Analyse, d'apres les observations des interactions entre 1319 vendeurs et leurs clients, des expressions emotionnelles et des variables qui leur sont liees

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Cited by (8)

1. SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.
   Pugh, S. D. · 2001 · Academy of Management Journal
2. Nonverbal behavior and self-presentation.
   DePaulo, Bella M. · 1992 · Psychological Bulletin
3. The Sociology of Emotional Labor
   Wharton, Amy S. · 2009 · Annual Review of Sociology
4. The Simulation of Smiles (SIMS) model: Embodied simulation and the meaning of facial expression
   Niedenthal, Paula M., Mermillod, Martial, Maringer, Marcus, Hess, Ursula · 2010 · Behavioral and Brain Sciences
5. The state of the heart: Emotional labor as emotion regulation reviewed and revised.
   Grandey, Alicia A., Melloy, Robert C. · 2017 · Journal of Occupational Health Psychology

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