Perceived organizational support, discretionary treatment, and job satisfaction.
Abstract
A diverse sample of 295 employees drawn from a variety of organizations was surveyed to investigate (a) whether the relationship between the favorableness of job conditions and perceived organizational support (POS) depends on employee perceptions concerning the organization's freedom of action and (b) whether POS and overall job satisfaction are distinct constructs. The favorableness of high-discretion job conditions was found to be much more closely associated with POS than was the favorableness of low-discretion job conditions. No such relationship was found between job conditions and satisfaction. To decide how much the organization values their contributions and well-being, employees distinguish job conditions whose favorableness the organization readily controls versus job conditions whose favorableness is constrained by limits on the organization's discretion.
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Cited by (36)
- Perceived organizational support: a review of the literature.Rhoades, Linda, Eisenberger, Robert · 2002 · Journal of Applied Psychology
- Emotional regulation in the workplace: A new way to conceptualize emotional labor.Grandey, Alicia A. · 2000 · Journal of Occupational Health Psychology
- Reciprocation of perceived organizational support.Eisenberger, Robert, Armeli, Stephen, Rexwinkel, Barbara, Lynch, Patrick D., Rhoades, Linda · 2001 · Journal of Applied Psychology
- Perceived organizational support: a meta-analytic evaluation of organizational support theory.Kurtessis, James N., Eisenberger, Robert, Ford, Michael T., Buffardi, Louis C., Stewart, Kathleen A., Adis, Cory S. · 2017 · Journal of Management
- The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover ProcessDavid Grayson Allen, Lynn M. Shore, Rodger W. Griffeth · 2003 · Journal of Management
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Perceived organizational support, discretionary treatment, and job satisfaction. https://app.cochat.ai/papers/10.1037//0021-9010.82.5.812
- The paper
- Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology. https://doi.org/10.1037//0021-9010.82.5.812
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.