Cited by 3,106Job Satisfaction and Organizational BehaviorEmployee Performance and ManagementHealthcare Education and Workforce Issues

Reciprocation of perceived organizational support.

Eisenberger, Robert, Armeli, Stephen, Rexwinkel, Barbara, Lynch, Patrick D., Rhoades, Linda·2001·Journal of Applied Psychology

Abstract

Four hundred thirteen postal employees were surveyed to investigate reciprocation's role in the relationships of perceived organizational support (POS) with employees' affective organizational commitment and job performance. The authors found that (a) POS was positively related to employees' felt obligation to care about the organization's welfare and to help the organization reach its objectives; (b) felt obligation mediated the associations of POS with affective commitment, organizational spontaneity, and in-role performance; and (c) the relationship between POS and felt obligation increased with employees' acceptance of the reciprocity norm as applied to work organizations. Positive mood also mediated the relationships of POS with affective commitment and organizational spontaneity. The pattern of findings is consistent with organizational support theory's assumption that POS strengthens affective commitment and performance by a reciprocation process.

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Crossref · 10.1037/0021-9010.86.1.42

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Authors
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L.
Affiliations
University of Delaware (US)
Venue
Journal of Applied Psychology
Published
2001-02
Volume
86
Issue
1
Pages
42-51
ISSN
  • 0021-9010 (ISSN-L)
  • 1939-1854
OpenAlex
W2032427428
Cited by
3,106
References
6
Citations by year
2026: 158 · 2025: 161 · 2024: 203 · 2023: 204 · 2022: 250 · 2021: 205 · 2020: 198 · 2019: 179 · 2018: 185 · 2017: 152 · 2016: 153 · 2015: 168 · 2014: 158 · 2013: 121 · 2012: 116
FWCI
40.15
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Applied Psychology (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Human Factors and Ergonomics › Employee Performance and Management
  • Health Sciences › Nursing › Leadership and Management › Healthcare Education and Workforce Issues
Keywords
perceived organizational support, reciprocity, affective commitment, employee performance, felt obligation, positive mood, reciprocity norms, postal workers, organizational support theory
MeSH terms
Affect, Employment, Humans, Perception, Surveys and Questionnaires, Organizational Culture

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