The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors.
Abstract
The authors investigated the negative consequences of emotional exhaustion for individual employees and their employers. On the basis of social exchange theory, the authors proposed that emotional exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions. In addition, the authors posited that the relationship between emotional exhaustion and effective work behaviors would be mediated by organizational commitment. With only a few exceptions, the results of 2 field studies supported the authors' expectations. In addition, emotional exhaustion exerted an independent effect on these criterion variables beyond the impact of age, gender, and ethnicity.
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Cites
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
Self-Reports in Organizational Research: Problems and Prospects
Podsakoff, P. M., & Organ, D. W. (1986) · Journal of Management · doi:10.1177/014920638601200408 · Cited by 17,102
The measurement of experienced burnout
Maslach, C., & Jackson, S. E. (1981) · Journal of Organizational Behavior · doi:10.1002/job.4030020205 · Cited by 14,496
The job demands-resources model of burnout.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.3.499 · Cited by 13,643
Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models
Sobel, M. E. (1982) · Sociological Methodology · doi:10.2307/270723 · Cited by 12,810
A meta-analytic examination of the correlates of the three dimensions of job burnout
Lee, R. T., & Ashforth, B. E. (1996) · Journal of Applied Psychology · doi:10.1037/0021-9010.81.2.123 · Cited by 3,262
The impact of interpersonal environment on burnout and organizational commitment
Leiter, M. P., & Maslach, C. (1988) · Journal of Organizational Behavior · doi:10.1002/job.4030090402 · Cited by 1,597
Cited by
Damschroder, L. J., Aron, D. C., Keith, R. E., Kirsh, S. R., Alexander, J. A., & Lowery, J. C. (2009) · Implementation Science · doi:10.1186/1748-5908-4-50 · Cited by 14,496
“Emotional exhaustion is an ongoing state of emotional and physical depletion or burnout [ 69 ], and may negatively influence implementation by stunting the ability and energy of an individual to help or initiate change [70].”
BackgroundUsing the job demands-resources model to predict burnout and performance
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004) · Human Resource Management · doi:10.1002/hrm.20004 · Cited by 2,565
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009) · Journal of Applied Psychology · doi:10.1037/a0013079 · Cited by 2,356
Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.2.438 · Cited by 1,948
Hülsheger, U. R., Alberts, H. J. E. M., Feinholdt, A., & Lang, J. W. B. (2013) · Journal of Applied Psychology · doi:10.1037/a0031313 · Cited by 1,433
Metadata
- Authors
- Cropanzano, R., Rupp, D. E., & Byrne, Z. S.
- Venue
- Journal of Applied Psychology
- Published
- 2003-02
- Volume
- 88
- Issue
- 1
- Pages
- 160-169
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W2006618051
- Cited by
- 1,500
- References
- 7
- FWCI
- 33.67
- Type
- journal article
- Language
- en
- Open access
- closed
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- Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied Psychology. https://doi.org/10.1037/0021-9010.88.1.160
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
