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Cited by 1,500

The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.

The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors.

Cropanzano, Russell, Rupp, Deborah E., Byrne, Zinta S.·2003·Journal of Applied Psychology
DOI 10.1037/0021-9010.88.1.160
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Abstract

The authors investigated the negative consequences of emotional exhaustion for individual employees and their employers. On the basis of social exchange theory, the authors proposed that emotional exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions. In addition, the authors posited that the relationship between emotional exhaustion and effective work behaviors would be mediated by organizational commitment. With only a few exceptions, the results of 2 field studies supported the authors' expectations. In addition, emotional exhaustion exerted an independent effect on these criterion variables beyond the impact of age, gender, and ethnicity.

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Crossref · 10.1037/0021-9010.88.1.160

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Metadata

Authors
Cropanzano, R., Rupp, D. E., & Byrne, Z. S.
Venue
Journal of Applied Psychology
Publisher
American Psychological Association (APA)
Published
2003-02
Volume
88
Issue
1
Pages
160-169
ISSN
  • 0021-9010 (ISSN-L)
  • 1939-1854
DOI
10.1037/0021-9010.88.1.160
OpenAlex
W2006618051
Cited by
1,500
References
7
FWCI
33.67
Type
journal article
Language
en
Open access
closed

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Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.