The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Emotional Display Rules and Emotional Labor: The Moderating Role of Commitment.
Abstract
The authors examined whether commitment to emotional display rules is a necessary condition for emotional display rules to affect behavior at work. Results using structural equation modeling revealed that display rule commitment moderated the relationships of emotional display rule perceptions with surface acting, deep acting, and positive affective delivery at work, such that the relationships were strong and positive when commitment to display rules was high and weak when commitment to display rules was low. These findings suggest that motivation plays a role in the emotional labor process in that individuals must be committed to display rules for these rules to affect behavior.
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Cites
Development and validation of brief measures of positive and negative affect: The PANAS scales.
Watson, D., Clark, L. A., & Tellegen, A. (1988) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.54.6.1063 · Cited by 32,433
The emerging field of emotion regulation: an integrative review
Gross, J. J. (1998) · Review of General Psychology · doi:10.1037/1089-2680.2.3.271 · Cited by 9,916
Structural model evaluation and modification: An interval estimation approach
Steiger, J. H. (1990) · Multivariate Behavioral Research · doi:10.1207/s15327906mbr2502_4 · Cited by 7,408
An Empirical Examination of the Antecedents of Commitment to Difficult Goals
Hollenbeck, J. R., Williams, C. R., & Klein, H. J. (1989) · Journal of Applied Psychology · doi:10.1037/0021-9010.74.1.18 · Cited by 563
Cited by
Emotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
Groth, M., Hennig-Thurau, T., & Walsh, G. (2009) · Academy of Management Journal · doi:10.5465/amj.2009.44634116 · Cited by 580
The Authentic Leadership Inventory (ALI): Development and empirical tests
Neider, L. L., & Schriesheim, C. A. (2011) · The Leadership Quarterly · doi:10.1016/j.leaqua.2011.09.008 · Cited by 486
Pugh, S. D., Groth, M., & Hennig-Thurau, T. (2011) · Journal of Applied Psychology · doi:10.1037/a0021395 · Cited by 350
Relationships between emotional labor, job performance, and turnover
Goodwin, R. E., Groth, M., & Frenkel, S. J. (2011) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2011.03.001 · Cited by 258
Metadata
- Authors
- Gosserand, R. H., & Diefendorff, J. M.
- Venue
- Journal of Applied Psychology
- Published
- 2005-11
- Volume
- 90
- Issue
- 6
- Pages
- 1256-1264
- ISSN
- 0021-9010 (ISSN-L)
- 1939-1854
- OpenAlex
- W2003009185
- Cited by
- 345
- References
- 4
- FWCI
- 31.47
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
