Role conflict and role ambiguity: A critical assessment of construct validity.
Abstract
This article appraises the construct validity of role conflict and role ambiguity in organizationa l psychology research by tracing the process of validation from initial theory introduction to the present. Although the theoretical bases for the constructs were relatively well explicated, some conceptual shortcomings have carried over into empirical work. There are problems with the content validity of measures, a lack of convergent and discriminant evidence, and inattention to the full nomological network of hypothesized relationships. Recommendations for future role-conflict and role-ambiguity research are offered. Since their incorporation into the organizational psychology literature in the late 1950s and early 1960s, the role-theory constructs of role conflict and role ambiguity have assumed a prominent position in empirical work. In recent years they have been the focus of three major literature reviews (Fisher & Gitelson, 1983; S. E. Jackson & Schuler, 1985; Van Sell, Brief, & Schuler, 1981), two of which used a meta-analytic approach (Hunter, Schmidt, & Jackson, 1982; Schmidt & Hunter, 1977; Schmidt, Hunter, Pearlman, & Shane, 1979). Although documenting significant correlations between these two role constructs and a variety of other work-related variables, all three reviews lamented, to a greater or lesser degree, inconsistencies in reported study findings. Extrapolating from the three reviews, a primary explanation offered for inconsistent results seems to be that…
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Role conflicts can arise if the oversight person is simultaneously a decision-maker who uses the AI-based system to support their decisions.
“Role conflicts could arise if the oversight person is at the same time a decision-maker who uses the AI-based system to support their decisions [43].”
From On the Quest for Effectiveness in Human Oversight: Interdisciplinary Perspectives (2024) · cites this paper as [43]
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A QUANTITATIVE APPROACH TO CONTENT VALIDITY<sup>1</sup>
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“King and King (1990) criticized Rizzo et al. (1970)’s scale as having a lack of correspondence between items and the specific content domains.”
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Type A Behavior, Its Prevalence and Consequences Among Women Nurses: An Empirical Examination
Jamal, M., & Baba, V. V. (1991) · Human Relations · doi:10.1177/001872679104401105 · Cited by 29 · see citing works
Cho, Y., & Song, H. (2020) · Public personnel management · doi:10.1177/0091026020977571 · Cited by 36 · see citing works
“522 Public Personnel Management 50(4) Kahn et al. (1964), Rizzo et al. (1970), and King and King (1990).”
BackgroundAndersén, J. (2017) · International Small Business Journal Researching Entrepreneurship · doi:10.1177/0266242617690797 · Cited by 41 · see citing works
“Hence, whereas other stressors might have some elements that can affect job performance positively, role ambiguity will strongly reduce job performance (Fried et al., 1998; King and King, 1990).”
BackgroundBuvik, M., & Tkalich, A. (2021) · Hawaii International Conference on System Sciences · doi:10.24251/hicss.2022.880 · Cited by 35 · see citing works
“Role clarity was measured with five items on the original six-item scale developed by [11].”
BackgroundMethod
- Authors
- King, L. A., & King, D. W.
- Affiliations
- Central Michigan University (US)
- Venue
- Psychological Bulletin
- Published
- 1990-01
- Volume
- 107
- Issue
- 1
- Pages
- 48-64
- ISSN
- 0033-2909 (ISSN-L)
- 1939-1455
- OpenAlex
- W2147503805
- Cited by
- 302
- References
- 68
- Citations by year
- 2026: 8 · 2025: 9 · 2024: 7 · 2023: 10 · 2022: 14 · 2021: 5 · 2020: 3 · 2019: 10 · 2018: 9 · 2017: 5 · 2016: 9 · 2015: 11 · 2014: 11 · 2013: 21 · 2012: 10
- FWCI
- 19.82
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Psychological Bulletin (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Keywords
- role conflict, role ambiguity, construct validity, role theory, content validity, convergent and discriminant validity, nomological network, self-report measures, psychometric properties, organizational psychology
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