Cited by 184Aging and Gerontology ResearchInformation Retrieval and Search BehaviorTechnology Use by Older Adults

Examining age differences in performance of a complex information search and retrieval task

Czaja, Sara J., Sharit, Joseph, Ownby, Raymond, Roth, David L., Nair, Sankaran·2001·Psychology and Aging

Abstract

This study examined age differences in performance of a complex information search and retrieval task by using a simulated real-world task typical of those performed by customer service representatives. The study also investigated the influence of task experience and the relationships between cognitive abilities and task performance. One hundred seventeen participants from 3 age groups, younger (20-39 years). middle-aged (40-59 years), and older (60-75 years), performed the task for 3 days. Significant age differences were found for all measures of task performance with the exception of navigational efficiency and number of problems correctly navigated per attempt. There were also effects of task experience. The findings also indicated significant direct and indirect relations between component cognitive abilities and task performance.

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Crossref · 10.1037/0882-7974.16.4.564

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43 of 43 references verified0 citation errors · 0 not checkable

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  • Computer performance among older adults varies widely.

    “Computer performance among older adults has been found to vary widely (Czaja, Sharit, Ownby, Roth, & Nair, 2001;lindberg et al., 2006}”

    From The impact of age on website usability (2014) · cites this paper as Czaja, Sharit, Ownby, Roth, & Nair, 2001

  • Age effects on computer performance are largely mediated by contextual factors such as experience and cognitive abilities.

    “Some suggest that age effects are largely mediated by contextual factors such as experience and cognitive abilities (Czaja et al., 2001).”

    From The impact of age on website usability (2014) · cites this paper as Czaja et al., 2001

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Authors
Czaja, S. J., Sharit, J., Ownby, R., Roth, D. L., & Nair, S.
Affiliations
University of Miami (US)
Venue
Psychology and Aging
Published
2001-12
Volume
16
Issue
4
Pages
564-579
ISSN
  • 0882-7974 (ISSN-L)
  • 1939-1498
OpenAlex
W2150629970
Cited by
184
References
43
Citations by year
2025: 2 · 2024: 3 · 2023: 5 · 2022: 1 · 2021: 9 · 2020: 7 · 2019: 18 · 2018: 6 · 2017: 7 · 2016: 12 · 2015: 9 · 2014: 11 · 2013: 9 · 2012: 8
FWCI
8.87
Type
journal article
Language
en
Open access
closed
Locations
  • Psychology and Aging (publishedVersion)
  • PubMed (publishedVersion)
  • NSUWorks (Nova Southeastern University) (submittedVersion)
Funders
  • National Institutes of Health (5p50ag011748-05)
  • National Institute on Aging (AG11748-05)
Topics
  • Social Sciences › Psychology › Neuropsychology and Physiological Psychology › Aging and Gerontology Research
  • Physical Sciences › Computer Science › Information Systems › Information Retrieval and Search Behavior
  • Social Sciences › Demography › Technology Use by Older Adults
Keywords
age differences, task performance, customer service employees, task experience, cognitive ability, older adults, middle-aged adults, young adults
MeSH terms
Adult, Age Factors, Aged, Attention, Cognition, Female, Humans, Language, Male, Memory, Middle Aged, Neuropsychological Tests, Verbal Behavior

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