The DOI matches its Crossref record; 24 of the 26 references it cites were found in a registry or an index.
Age differences in the performance of computer-based work
Abstract
This study investigated the extent to which age had an impact on the performance of computer-based work. Three simulated real-world computer-interactive tasks that varied in complexity and pacing requirements were evaluated. Ss included 65 women, ranging in age from 25 years to 70 years. The methodology encompassed physiological, subjective, and objective performance measures. The data indicated that previous computer experience and age had a significant impact on the performance of the 3 tasks. Increased age was associated with longer response times and a greater number of errors for all 3 tasks. Age also influenced perceptions of fatigue and task difficulty. The findings are discussed in terms of the implications for training and job design.
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“In diverse experimental settings and problem domains a so-called complexity effect has been demonstrated, indicating that relative to the young, the performance of the elderly is especially impaired when the complexity of the task is raised (Czaja & Sharit, 1993;Gilinsky & Judd, 1994;Lorsbach & Simpson, 1988).”
From Cognitive load theory and aging: effects of worked examples on training efficiency (2002) · cites this paper as Czaja & Sharit, 1993
In the citing paper
“Performance was especially poorer in the more complex far-transfer domain, which is a confirmation of earlier research findings (Czaja & Sharit, 1993;Gilinsky & Judd, 1994;Lorsbach & Simpson, 1988).”
From Cognitive load theory and aging: effects of worked examples on training efficiency (2002) · cites this paper as Czaja & Sharit, 1993
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“In computer-based work, it was found that older people took longer time and made more errors (Czaja & Sharit, 1993; Laberge & Scialfa, 2005; Sayer, 2004), as well as showed slower in performance and made more slips in using input devices (Chaparro et al., 1999; Smith et al., 1999).”
BackgroundAge Differences in the Performance of Hypertext Perusal
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“…than its involved traditional computer tasks such as data hierarchical counterpart where linking directions are entry (Czaja et al., 1998; Czaja & Sharit, 1993), text rigid. editing (Gomez et al., 1986), information search The phenomena of getting lost in hyperspcae can (Greene et al.,…”
BackgroundTeaching older adults: an instructional model from Singapore
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Kreamer, L. M., Rogelberg, S. G., Tankelevitch, L., & Rintel, S. (2024) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2024.104015 · Cited by 25
“These differences are often attributed to factors such as generational upbringing, exposure to technology during formative years, and personal comfort levels with new tools (Czaja & Sharit, 1993; Kanfer & Ackerman, 2004).”
BackgroundFaurie, I., Fraccaroli, F., & Blanc, A. L. (2008) · Le travail humain · doi:10.3917/th.712.0137 · Cited by 21
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Website task performance by older adults
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“Studies have shown that older adults can maintain frequently used skills with little performance decrement (Fisk and Rodgers 2000 ) and that those skills can outweigh some of the effects of age (Czaja and Sharit 1993 ).”
BackgroundKulason, K. O., Nouchi, R., Hoshikawa, Y., Noda, M., Okada, Y., & Kawashima, R. (2016) · Trials · doi:10.1186/s13063-016-1476-0 · Cited by 22
“While computerized tasks allow data to be easily and precisely recorded, the use of computers is unfamiliar to the elderly population [71–74].”
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Self-citationLu, J., Yu, C., & Liu, C. (2008) · Cited by 20
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“When examining the relationship between technology experience and task performance, older adults with high levels of previous technology experience have shown to have higher levels of performance in data-entry, file modification, and inventory management tasks than those with low levels of previous technology experien…”
BackgroundEffects of Aging and Domain Knowledge on Usability in Small Screen Devices for Diabetes Patients
Valdez, A. S. C., Ziefle, M., Horstmann, A., Herding, D., & Schroeder, U. (2009) · Lecture notes in computer science · doi:10.1007/978-3-642-10308-7_26 · Cited by 20
Acquisition and Retention of Motor Skills as a Function of Age and Aerobic Fitness
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Cognitive aging and human computer interface design
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Adaptation to New Technologies
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Self-citationZulueta, J., Demos, A. P., Vesel, C., Ross, M. K., Piscitello, A., Hussain, F., Langenecker, S. A., McInnis, M. G., Nelson, P. C., Ryan, K. A., et al. (2021) · Frontiers in Psychiatry · doi:10.3389/fpsyt.2021.739022 · Cited by 18
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The role of age, foreknowledge and complexity in learning to operate a complex device
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“Czaja and Sharit (1993) showed that, on trained tasks, older adults made more errors on the tasks requiring more ìnformation processing components’ .”
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Facets of prior experience and the effectiveness of inclusive design
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“Products that better match the prior experience of their users increase the speed and effectiveness of interaction [3, 7, 10, 19, 20].”
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Chaparro, A., Bohan, M., Fernandez, J. E., Kattel, B., & Choi, S. D. (1999) · Journal of Occupational Rehabilitation · doi:10.1023/a:1021341415404 · Cited by 17
“Recently, investigators have addressed a number of issues related to computers and aging including: mental workload (4), performance while doing text editing tasks (5), and attitudes of older adults toward computers (6).”
BackgroundHu, L.-T. (2009) · Crime Law and Social Change · doi:10.1007/s10611-009-9228-7 · Cited by 16
Age differences in the performance of hypertext perusal as a function of text topology
Lin, D.-Y. M. (2003) · Behaviour and Information Technology · doi:10.1080/0144929031000117099 · Cited by 16
“1995, Freudenthal 2001), data entry (Czaja and Sharit 1993, Czaja et al .”
BackgroundThe Effect of Age and Task Difficulty
Mallo, J. R., Nordstrom, C. R., Bartels, L. K., & Traxler, A. J. (2008) · Performance Improvement Quarterly · doi:10.1111/j.1937-8327.2007.tb00431.x · Cited by 16
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The Influence of Age and Experience on the Performance of a Data Entry Task
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Self-citationFacets of Prior Experience and Their Impact on Product Usability for Older Users
Hurtienne, J., Horn, A.-M., & Langdon, P. (2010) · Springer eBooks · doi:10.1007/978-1-84996-166-0_12 · Cited by 15
“Products that better match the prior experience of their users increase the speed and effectiveness of interaction (Czaja and Sharit, 1993; Langdon et al., 2007; Lewis et al., 2008; Blackler et al., 2009; Fisk et al., 2009).”
BackgroundInfluentialRELATION OF PHYSICAL ACTIVITY TO MEMORY FUNCTIONING IN OLDER ADULTS: THE MEMORY WORKOUT PROGRAM
Rebok, G. W. (2001) · Educational Gerontology · doi:10.1080/036012701750194978 · Cited by 15
“The increasing technological sophistication of the elderly population (e.g., Czaja & Sharit, 1993) and the steady growth of computer-based services for this population, as evidenced in SeniorNet and other online computer services (e.g., Furlong, 1989), justi es the development of computer-based,…”
BackgroundInternet Usage and the Cognitive Function of Retirees
Green, C. P., Mao, L., & O'Sullivan, V. (2019) · Journal of Economic Behavior & Organization · doi:10.1016/j.jebo.2021.08.013 · Cited by 13
Self-service systems: new methodology reveals customer real-time actions during merger
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“While some studies evidence greater age differences with increased task complexity (e.g., Czaja & Sharit, 1993; Sparrow & Davies, 1988), other investigations focusing on conditions for compensation in skilled performers (e.g., Charness & Bosman, 1990) sometimes show no cross-sectional age…”
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Self-citationFeasibility of home hand rehabilitation using musicglove after chronic spinal cord injury
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“Also it has been shown that older individuals tend to be more prone to making errors when performing computer-game based tasks [17].”
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The impact of Web self-efficacy, age, and Web experience on bookmark manipulation
Kurniawan, S., Ellis, R. D., & Allaire, J. C. (2002) · Universal Access in the Information Society · doi:10.1007/s10209-002-0029-3 · Cited by 11
“The finding is congruent with previous studies that have found increased age associated with lower computer ability [7, 23] and higher computer experience associated with higher computer ability [ 14 , 15, 27].”
ResultUsability Testing of BusinessThinkingTMe-Learning CD-ROMs with Older Adults
Stoltz‐Loike, M., Morrell, R. W., & Loike, J. D. (2005) · Educational Gerontology · doi:10.1080/03601270500250168 · Cited by 11
“…have more difficulty reading text from the screen on a monitor (Hutchison, Eastman, & Tirrito, 1997), require more time to acquire computer skills (Czaja & Sharit, 1993; Czaja & Lee, 2001), and make more errors than younger adults when learning how to perform computer tasks (Charness, Schumann, &…”
BackgroundThe Older Adult and Public Library Computer Technology: A Pilot Study in a Canadian Setting
Larkin‐Lieffers, P. A. (2000) · Libri · doi:10.1515/libr.2000.225 · Cited by 11
“A more recent study (Czaja & Sharit 1993, discussed in Kelley & Charness 1995) suggested that previous experience might be as important as age in predicting success at learning new software.”
BackgroundInfluentialDoes User Burden Matter?: Age Differences in User Behavior of Self-Service Technology
Ro, Y., & Kwon, B. (2024) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2024.2375085 · Cited by 10
“Feedback from previous experiences consequently affects the performance of the next behavior (Ajzen & Fishbein, 2005) Czaja and Sharit (1993) state that older consumers with high levels of previous technology experience perform better than older adults with low levels of experience in…”
Choudhary, H. (2024) · Evaluation and Program Planning · doi:10.1016/j.evalprogplan.2024.102533 · Cited by 10
CALL normalization: A survey on inhibitive factors
Maftoon, P., & Shahini, A. (2012) · The JALT CALL Journal · doi:10.29140/jaltcall.v8n1.131 · Cited by 10
“Although, this might seem a plausible argument as some studies have suggested (For example, Birren, Woods, & Williams, 1980; Czaja & Sharit, 1993; Myers & Conner, ; Sharit & Czaja, 1994), this study found an insignificant correlation between the age of the participants and their perceived ease of…”
ResultValdez, A. S. C., Ziefle, M., Horstmann, A., Herding, D., & Schroeder, U. (2011) · International Journal for Digital Society · doi:10.20533/ijds.2040.2570.2011.0041 · Cited by 9
“Furthermore, due to a different upbringing, the majority of older adults possess limited computer knowledge, which may also account for differences in computer-based performance [16][17].”
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Working Memory, Cerebellum, and Creativity
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“What is the correlation of working memory decline and increasing age (Mead, Spaulding, Sit, & Walker, 1997; Sharit & Czaja, 1994) with new model formation?”
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“Furthermore, due to a different upbringing, the majority of older adults possess limited computer knowledge, which may also account for differences in computer-based performance [24] [25] [26].”
BackgroundPerceptual Factors in Reading Medical Images
Krupinski, E. A. (2018) · Cambridge University Press eBooks · doi:10.1017/9781108163781.008 · Cited by 8
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Self-citationSocial Technologies and Informal Knowledge Sharing within and across Organizations.
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“This especially refers to age-related declines in spatial abilities, processing speed, reasoning and memory abilities, which were identified as relevant cognitive abilities for a successful interaction with technical devices and the acquisition of computer skills [15, 16].”
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It's about Time: Let's Do More to Support the Process of Aging (vs. the State of Being “Old”)
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Computer Accessibility Issues for Older Adults with Disabilities: A Pilot Study
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“Czaja and Sharit (1993) studied the performance of 65 women 25 to 70 years of age on three computer tasks of varied complexity and pacing requirements.”
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“Although it has been adequately discussed in a wide range of psychology, sociology, human factors, and human–computer interaction literature [41,42], the e ff ect of individual di ff erence in human task -performance in automation has not been clearly identified.”
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“As a result, older adults experience more problems when they are faced with computer technology than younger adults do (Charness, Bosman, Kelley, & Mottram, 1996; Czaja & Sharit, 1993; Kelley & Charness, 1995).”
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“Czaja and Sharit (1993) also suggest that age differences in information processing has an impact on older workers’ performance of computer-based tasks.”
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“Previous research (Czaja and Sharit, 1993) indicated age differences in the performance of computer-based tasks as evidenced by longer response times and more errors on the part of the older participants.”
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“Czaja et al. 2,13 found that computer experience had a significant effect on the performance of three simulated real-world computer interactive tasks.”
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“A study by Czaja and Sharit (1993) studied performance of 65 women on computer-related tasks.”
BackgroundNeuropsychologische Diagnostik bei Altern, Depression und Demenz
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“The earliest studies of the relatively new phenomenon of older adult computer education mostly focused on the cognitive and behavioural aspects of training conducted in experimental or laboratory situations (e.g. Czaja & Sharit, 1993; Jay & Willis, 1992).”
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“21,22 However, there are indications that older people read Web pages more carefully than younger users and certain aspects of cognition are maintained or even enhanced by age, helping older people to develop strategies to compensate for their general decline.”
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“Despite extensive and intensive research in fields like ergo-nomics, psychology, sociology and human–machine interaction (Czaja & Sharit 1993), the influence of individual Fig.”
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“As coping with technology is a function of personal & system resources (Czaja & Sharit, 1993; Kortum & Oswald, 2018), the results in table two suggest that the coaches who responded to the surveys are comfortable with technology.”
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Self-citationOlder adults' perceptions of financial technologies
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Lazar-Kurz, Z., Aziz, J. R., McKearney, K. J., Hamon-Hill, C., MacDonald, A., Newman, A. J., & Eskes, G. A. (2023) · Neuropsychologia · doi:10.1016/j.neuropsychologia.2023.108546 · Cited by 1
Age differentiated usability evaluation of project management software
Bützler, J., Bröhl, C., Jochems, N., & Schlick, C. M. (2013) · Conference on Human System Interactions · doi:10.1109/hsi.2013.6577816 · Cited by 1
“Empirical studies focus on the development of age-robust prototypical email client applications [11-14] and web-pages [15-16].”
BackgroundInterface design of a central monitoring device taking cognitive aging into account
Ogata, K., Suto, S., Kumada, T., Watanabe, K., & Ifukube, T. (2011) · Conference proceedings/Conference proceedings - IEEE International Conference on Systems, Man, and Cybernetics · doi:10.1109/icsmc.2011.6084046 · Cited by 1
“Older workers often cannot use a computer well enough in a workplace where unfamiliar information technology (IT) is installed [2] [3].”
BackgroundAkiyama, T. (2009) · ScholarSpace (University of Hawaii at Manoa) · Cited by 1
Attitudinal study of older adult African Americans' interaction with computers
Lovell-Martin, N. L. (2009) · Cited by 1
Acceptance and Usage of an Online-based Cognitive Group Training for Older Adults
Haesner, M., Steinert, A., O’Sullivan, J. L., & Steinhagen‐Thiessen, E. (2016) · i-com · doi:10.1515/icom-2016-0006 · Cited by 1
“Only some usability studies [9, 19] give important insights into design considerations for the GUI of Internet pages or interface considerations for the older target group.”
Background42P. Public Perception vs. the Reality of Bluetooth Security
Janczewski, L. J., & Wong, K. S. (2010) · Journal of the Association for Information Systems · Cited by 1
Sales Managers' Perceptions of the Benefits of Sales Force Automation
Stoddard, J. E., Clopton, S. W., & Avila, R. A. (2007) · Cited by 1
Perceptual and cognitive issues of age-related impairment in complex control environments
Glasgow, A. (2015) · Swinburne figshare (Swinburne University of Technology) · doi:10.25916/sut.26290186 · Cited by 1
Zhang, J., Song, S., & Zhu, Q. (2021) · BMJ Open · doi:10.1136/bmjopen-2021-049186 · Cited by 1
Metadata
- Authors
- Czaja, S. J., & Sharit, J.
- Affiliations
- University of Miami (US)
- University at Buffalo, State University of New York (US)
- ORCID
- Sharit, Joseph
- Venue
- Psychology and Aging
- Published
- 1993
- Volume
- 8
- Issue
- 1
- Pages
- 59-67
- ISSN
- 0882-7974 (ISSN-L)
- 1939-1498
- OpenAlex
- W1970057338
- Cited by
- 221
- References
- 26
- Citations by year
- 2025: 3 · 2024: 5 · 2023: 4 · 2022: 3 · 2021: 4 · 2020: 4 · 2019: 5 · 2018: 4 · 2017: 7 · 2016: 6 · 2015: 4 · 2014: 3 · 2013: 11 · 2012: 9
- FWCI
- 26.44
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Psychology and Aging (publishedVersion)
- PubMed (publishedVersion)
- Funders
- National Institutes of Health (5r01ag006794-02)
- National Institute on Aging (AG06794-02)
- Topics
- Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
- Social Sciences › Psychology › Developmental and Educational Psychology › Aging and Gerontology Research
- Social Sciences › Demography › Retirement, Disability, and Employment
- Keywords
- age differences, computer work, older women, computer experience, reaction time (psychology), task errors, subjective fatigue, task difficulty, job design
- MeSH terms
- Adult, Aged, Aging, Attention, Attitude to Computers, Computer Literacy, Female, Humans, Middle Aged, Problem Solving, Psychomotor Performance, Reaction Time, Software, Workload
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