Cited by 479Emotional Labor in ProfessionsStress and Burnout ResearchJob Satisfaction and Organizational Behavior

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Emotional dissonance, burnout, and in-role performance among nurses and police officers

Bakker, Arnold B., Heuven, Ellen·2006·International Journal of Stress Management

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Abstract

Two studies including 108 nurses and 101 police officers tested the proposition that emotionally demanding interactions with recipients may result in emotional dissonance, which, in turn, may lead to job burnout and impaired performance. More specifically, on the basis of the literature on burnout and emotional dissonance, the authors hypothesized that emotional job demands would explain variance in burnout (i.e., exhaustion and cynicism/disengagement) through their influence on emotional dissonance. In addition, the authors predicted that emotional dissonance would be (negatively) related to in-role performance through its relationship with burnout. The findings of a series of structural equation modeling analyses supported both hypotheses. The implications for research and practice are discussed, as well as avenues for additional research. (PsycINFO Database Record (c) 2006 APA, all rights reserved).

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Authors: Bakker, A. B., & Heuven, E.
Affiliations: Erasmus University Rotterdam (NL)
Utrecht University (NL)
ORCID: Bakker, Arnold B.
Venue: International Journal of Stress Management
Publisher: American Psychological Association (APA)
Published: 2006-11
Volume: 13
Issue: 4
Pages: 423-440
ISSN: 1072-5245 (ISSN-L)
1573-3424
DOI: 10.1037/1072-5245.13.4.423
OpenAlex: W2105779469
Cited by: 479
References: 51
Citations by year: 2026: 13 · 2025: 17 · 2024: 28 · 2023: 32 · 2022: 38 · 2021: 46 · 2020: 42 · 2019: 33 · 2018: 28 · 2017: 26 · 2016: 35 · 2015: 19 · 2014: 30 · 2013: 24 · 2012: 16
FWCI: 20.83
Type: journal article
Language: en
Open access: closed
Locations: International Journal of Stress Management (publishedVersion)
Topics: Social Sciences › Sociology and Political Science › Emotional Labor in Professions
Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Keywords: emotional dissonance, burnout, in-role performance, nurses, police officers, emotional demands, emotional exhaustion, cynicism, disengagement, occupational stress

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Emotional dissonance, burnout, and in-role performance among nurses and police officers

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