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Cited by 479Emotional Labor in ProfessionsStress and Burnout ResearchJob Satisfaction and Organizational Behavior

The DOI matches its Crossref record; 51 of the 51 references it cites were found in a registry or an index.

Emotional dissonance, burnout, and in-role performance among nurses and police officers

Bakker, Arnold B., Heuven, Ellen·2006·International Journal of Stress Management
DOI 10.1037/1072-5245.13.4.423
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Abstract

Two studies including 108 nurses and 101 police officers tested the proposition that emotionally demanding interactions with recipients may result in emotional dissonance, which, in turn, may lead to job burnout and impaired performance. More specifically, on the basis of the literature on burnout and emotional dissonance, the authors hypothesized that emotional job demands would explain variance in burnout (i.e., exhaustion and cynicism/disengagement) through their influence on emotional dissonance. In addition, the authors predicted that emotional dissonance would be (negatively) related to in-role performance through its relationship with burnout. The findings of a series of structural equation modeling analyses supported both hypotheses. The implications for research and practice are discussed, as well as avenues for additional research. (PsycINFO Database Record (c) 2006 APA, all rights reserved).

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Crossref · 10.1037/1072-5245.13.4.423

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Metadata

Authors
Bakker, A. B., & Heuven, E.
Affiliations
  • Erasmus University Rotterdam (NL)
  • Utrecht University (NL)
ORCID
Bakker, Arnold B.
Venue
International Journal of Stress Management
Publisher
American Psychological Association (APA)
Published
2006-11
Volume
13
Issue
4
Pages
423-440
ISSN
  • 1072-5245 (ISSN-L)
  • 1573-3424
DOI
10.1037/1072-5245.13.4.423
OpenAlex
W2105779469
Cited by
479
References
51
Citations by year
2026: 13 · 2025: 17 · 2024: 28 · 2023: 32 · 2022: 38 · 2021: 46 · 2020: 42 · 2019: 33 · 2018: 28 · 2017: 26 · 2016: 35 · 2015: 19 · 2014: 30 · 2013: 24 · 2012: 16
FWCI
20.83
Type
journal article
Language
en
Open access
closed
Locations
International Journal of Stress Management (publishedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Emotional Labor in Professions
  • Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Keywords
emotional dissonance, burnout, in-role performance, nurses, police officers, emotional demands, emotional exhaustion, cynicism, disengagement, occupational stress

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