The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses.
Abstract
Emotional labor theory has conceptualized emotional display rules as shared norms governing the expression of emotions at work. Using a sample of registered nurses working in different units of a hospital system, we provided the first empirical evidence that display rules can be represented as shared, unit-level beliefs. Additionally, controlling for the influence of dispositional affectivity, individual-level display rule perceptions, and emotion regulation, we found that unit-level display rules are associated with individual-level job satisfaction. We also showed that unit-level display rules relate to burnout indirectly through individual-level display rule perceptions and emotion regulation strategies. Finally, unit-level display rules also interacted with individual-level dispositional affectivity to predict employee use of emotion regulation strategies. We discuss how future research on emotional labor and display rules, particularly in the health care setting, can build on these findings.
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Emotion regulation: affective, cognitive, and social consequences.
Gross, J. J. (2002) · Psychophysiology · doi:10.1017/s0048577201393198 · Cited by 4,890 · cited 1×
“However, the direction of effect chosen here is consistent with models of emotional labor (Grandey, 2000) and has been demonstrated in experimental research (e.g., Gross, 2002).”
Gray, J. A. (1982) · Behavioral and Brain Sciences · doi:10.1017/s0140525x00013066 · Cited by 4,477 · cited 1×
“Positive affect is linked to approach motivation tendencies, and negative affect is tied to avoidance motivation tendencies (Gray & McNaughton, 2000).”
Centering predictor variables in cross-sectional multilevel models: A new look at an old issue.
Enders, C. K., & Tofighi, D. (2007) · Psychological Methods · doi:10.1037/1082-989x.12.2.121 · Cited by 4,462
Power, approach, and inhibition.
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Tightening the Iron Cage: Concertive Control in Self-Managing Teams
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Hiding feelings: The acute effects of inhibiting negative and positive emotion
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Cited by
Emotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
Self-citationThe state of the heart: Emotional labor as emotion regulation reviewed and revised.
Grandey, A. A., & Melloy, R. C. (2017) · Journal of Occupational Health Psychology · doi:10.1037/ocp0000067 · Cited by 474
Self-citationBarsade, S. G., & Knight, A. P. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111316 · Cited by 309
Grandey, A. A., Chi, N., & Diamond, J. A. (2013) · Personnel Psychology · doi:10.1111/peps.12037 · Cited by 136
Self-citationJob stressors and burnout in hospitals: The mediating role of emotional dissonance.
Andela, M., Truchot, D., & Van der Doef, M. (2016) · International Journal of Stress Management · doi:10.1037/str0000013 · Cited by 84
Metadata
- Authors
- Diefendorff, J. M., Erickson, R. J., Grandey, A. A., & Dahling, J. J.
- Venue
- Journal of Occupational Health Psychology
- Published
- 2011
- Volume
- 16
- Issue
- 2
- Pages
- 170-186
- ISSN
- 1076-8998 (ISSN-L)
- 1939-1307
- OpenAlex
- W2151513366
- Cited by
- 346
- References
- 11
- FWCI
- 45.01
- Type
- journal article
- Language
- en
- Open access
- closed
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- Diefendorff, J. M., Erickson, R. J., Grandey, A. A., & Dahling, J. J. (2011). Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses. Journal of Occupational Health Psychology. https://doi.org/10.1037/a0021725
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
