The DOI matches its Crossref record; 102 of the 102 references it cites were found in a registry or an index.
Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.
Abstract
Given the emotional nature of health care, patients and their families may express anger and mistreat their health care providers; in addition, those providers are expected to manage their own emotions when providing care--two interpersonal stressors that are linked to job burnout. Integrating conservation of resources (Hobfoll, 2002) and ego depletion (Muraven & Baumeister, 2000) theories, we propose that this creates a resource loss spiral that can be slowed by the presence of a "climate of authenticity" among one's coworkers. We describe this climate and how it differs from other work climates. We then propose that a work unit with a climate of authenticity should provide a self-regulatory break from emotional labor with patients, thus replenishing resources and buffering against strain from emotional labor. We tested this multilevel prediction by surveying 359 health care providers nested within 48 work units at a large, metropolitan hospital. We find that medical workers experiencing more mistreatment by patients are more likely to be managing emotions with patients, and this response further contributes to the employees' job-related burnout. As predicted, managing emotions with patients was unrelated to burnout for workers in a unit with a climate of authenticity.
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Cites
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Hobfoll, S. E. (1989) · American Psychologist · doi:10.1037/0003-066x.44.3.513 · Cited by 18,187
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Cited by
Hobfoll, S. E., Halbesleben, J., Neveu, J.-P., & Westman, M. (2018) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032117-104640 · Cited by 5,781
Emotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
Self-citationThe state of the heart: Emotional labor as emotion regulation reviewed and revised.
Grandey, A. A., & Melloy, R. C. (2017) · Journal of Occupational Health Psychology · doi:10.1037/ocp0000067 · Cited by 474
Self-citationAshkanasy, N. M., & Dorris, A. D. (2017) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032516-113231 · Cited by 438
Emotional labor actors: A latent profile analysis of emotional labor strategies.
Gabriel, A. S., Daniels, M. A., Diefendorff, J. M., & Greguras, G. J. (2015) · Journal of Applied Psychology · doi:10.1037/a0037408 · Cited by 395
Metadata
- Authors
- Grandey, A., Foo, S. C., Groth, M., & Goodwin, R. E.
- Venue
- Journal of Occupational Health Psychology
- Published
- 2012-01
- Volume
- 17
- Issue
- 1
- Pages
- 1-14
- ISSN
- 1076-8998 (ISSN-L)
- 1939-1307
- OpenAlex
- W2069076075
- Cited by
- 421
- References
- 102
- FWCI
- 35.36
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
