The DOI matches its Crossref record; 96 of the 97 references it cites were found in a registry or an index.
Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support
Abstract
Although many employees are using more information communication technology (ICT) as part of their jobs, few studies have examined the impact of ICT on their well-being, and there is a lack of validated measures designed to assess the ICT factors that may impact employee well-being. Therefore, we developed and validated a measure of ICT demands and supports. Using Exploratory Structural Equation Modeling, we found support for 8 ICT demands (i.e., availability, communication, ICT control, ICT hassles, employee monitoring, learning, response expectations, and workload) and two facets of ICT support (personal assistance and resources/upgrades support). Jointly, the ICT demands were associated with increased strain, stress, and burnout and were still associated with stress and strain after controlling for demographics, job variables, and job demands. The two types of ICT support were associated with lower stress, strain, and burnout. Resources/upgrades support moderated the relationship between learning expectations and most strain outcomes and between ICT hassles and strain. Personal assistance support moderated the relationship between ICT hassles and strain.
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“A similar consequence of narrow algorithmic monitoring systems is a greater emphasis on quantified work objectives at the expense of other and potentially meaningful aspects of one's job (Schafheitle et al., 2020), reducing the autonomy of workers in the choice of their work methods (Day, Paquet, Scott, & Hambley, 2012;Wang, Liu, & Parker, 2020)”
From Algorithms as work designers: How algorithmic management influences the design of jobs (2022) · cites this paper as Day et al., 2012
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Achieving Effective Remote Working During the COVID‐19 Pandemic: A Work Design Perspective
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021) · Applied Psychology · doi:10.1111/apps.12290 · Cited by 1,722
“Poor communication will not only hinder performance, as suggested in our research, but can also impair professional relationships (Camacho et al., 2018) and increase work stress (Day et al., 2012).”
BackgroundTarafdar, M., Cooper, C. L., & Stich, J. (2019) · Information Systems Journal · doi:10.1111/isj.12169 · Cited by 1,085
The role of organisational support in teleworker wellbeing: A socio-technical systems approach
Bentley, T. A., Teo, S. T. T., McLeod, L., Tan, F., Bosua, R., & Gloet, M. (2016) · Applied Ergonomics · doi:10.1016/j.apergo.2015.07.019 · Cited by 570
Please respond ASAP: Workplace telepressure and employee recovery
Barber, L. K., & Santuzzi, A. M. (2015) · Journal of Occupational Health Psychology · doi:10.1037/a0038278 · Cited by 502
Algorithms as work designers: How algorithmic management influences the design of jobs
Parent-Rocheleau, X., & Parker, S. K. (2022) · Human Resource Management Review · doi:10.1016/j.hrmr.2021.100838 · Cited by 512
Metadata
- Authors
- Day, A., Paquet, S., Scott, N., & Hambley, L.
- Affiliations
- Saint Mary's University (CA)
- City of Calgary (CA)
- ORCID
- Day, Arla
- Venue
- Journal of Occupational Health Psychology
- Published
- 2012-10
- Volume
- 17
- Issue
- 4
- Pages
- 473-491
- ISSN
- 1076-8998 (ISSN-L)
- 1939-1307
- OpenAlex
- W1984718746
- Cited by
- 436
- References
- 97
- Citations by year
- 2026: 69 · 2025: 49 · 2024: 53 · 2023: 56 · 2022: 62 · 2021: 56 · 2020: 30 · 2019: 20 · 2018: 9 · 2017: 14 · 2016: 6 · 2015: 6 · 2014: 6
- FWCI
- 5.77
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Occupational Health Psychology (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Workplace Health and Well-being
- Keywords
- information and communication technologies, ICT demand, employee well-being, burnout, occupational stress, strain, employee monitoring, ICT learning, workload, moderating effect, scale development
- MeSH terms
- Adult, Burnout, Professional, Canada, Female, Humans, Job Satisfaction, Health Knowledge, Attitudes, Practice, Male, Models, Theoretical, Stress, Psychological, Technology, Telecommunications, Workplace, Access to Information
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