Cited by 436Technostress in Professional SettingsStress and Burnout ResearchWorkplace Health and Well-being

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Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support

Day, Arla, Paquet, Stephanie, Scott, Natasha, Hambley, Laura·2012·Journal of Occupational Health Psychology

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Abstract

Although many employees are using more information communication technology (ICT) as part of their jobs, few studies have examined the impact of ICT on their well-being, and there is a lack of validated measures designed to assess the ICT factors that may impact employee well-being. Therefore, we developed and validated a measure of ICT demands and supports. Using Exploratory Structural Equation Modeling, we found support for 8 ICT demands (i.e., availability, communication, ICT control, ICT hassles, employee monitoring, learning, response expectations, and workload) and two facets of ICT support (personal assistance and resources/upgrades support). Jointly, the ICT demands were associated with increased strain, stress, and burnout and were still associated with stress and strain after controlling for demographics, job variables, and job demands. The two types of ICT support were associated with lower stress, strain, and burnout. Resources/upgrades support moderated the relationship between learning expectations and most strain outcomes and between ICT hassles and strain. Personal assistance support moderated the relationship between ICT hassles and strain.

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Authors: Day, A., Paquet, S., Scott, N., & Hambley, L.
Affiliations: Saint Mary's University (CA)
City of Calgary (CA)
ORCID: Day, Arla
Venue: Journal of Occupational Health Psychology
Publisher: American Psychological Association (APA)
Published: 2012-10
Volume: 17
Issue: 4
Pages: 473-491
ISSN: 1076-8998 (ISSN-L)
1939-1307
DOI: 10.1037/a0029837
OpenAlex: W1984718746
Cited by: 436
References: 97
Citations by year: 2026: 69 · 2025: 49 · 2024: 53 · 2023: 56 · 2022: 62 · 2021: 56 · 2020: 30 · 2019: 20 · 2018: 9 · 2017: 14 · 2016: 6 · 2015: 6 · 2014: 6
FWCI: 5.77
Type: journal article
Language: en
Open access: closed
Locations: Journal of Occupational Health Psychology (publishedVersion)
PubMed (publishedVersion)
Topics: Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Workplace Health and Well-being
Keywords: information and communication technologies, ICT demand, employee well-being, burnout, occupational stress, strain, employee monitoring, ICT learning, workload, moderating effect, scale development
MeSH terms: Adult, Burnout, Professional, Canada, Female, Humans, Job Satisfaction, Health Knowledge, Attitudes, Practice, Male, Models, Theoretical, Stress, Psychological, Technology, Telecommunications, Workplace, Access to Information

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Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support

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