Cited by 131Online Learning and AnalyticsArtificial Intelligence in EducationIntelligent Tutoring Systems and Adaptive Learning

Towards AI-Powered Personalization in MOOC Learning

Open access
Yu, Han, Miao, Chunyan, Leung, Cyril, White, Timothy John·2017·npj Science of Learning

Abstract

Massive Open Online Courses (MOOCs) represent a form of large-scale learning that is changing the landscape of higher education. In this paper, we offer a perspective on how advances in artificial intelligence (AI) may enhance learning and research on MOOCs. We focus on emerging AI techniques including how knowledge representation tools can enable students to adjust the sequence of learning to fit their own needs; how optimization techniques can efficiently match community teaching assistants to MOOC mediation tasks to offer personal attention to learners; and how virtual learning companions with human traits such as curiosity and emotions can enhance learning experience on a large scale. These new capabilities will also bring opportunities for educational researchers to analyse students’ learning skills and uncover points along learning paths where students with different backgrounds may require different help. Ethical considerations related to the application of AI in MOOC education research are also discussed.

AI snapshot

Written from the paper’s full text.

TL;DR

This perspective article argues that AI can make MOOC learning more personalized through knowledge-representation tools for flexible learning paths, optimization for community teaching assistants, and virtual learning companions. It also outlines ethical and technical barriers, including hard-to-define learning outcomes, biased completion data, and unresolved conversational AI and consent issues.

Key findings

  • Proposes using micro-MOOCs (short videos typically no longer than 5 min each) plus knowledge-representation tools such as Goal Net/MADE or BDI models to let learners reorder topics when dependencies are weak, while tracking personalized paths in machine-understandable form.
  • Proposes stochastic optimization and data-driven algorithmic management to scale community teaching assistants; notes current recruitment is small (typically less than 10 community TAs per course) and that about four out of five community TAs declined a second invitation.
  • Proposes virtual learning companions (VLCs) with human-like traits such as curiosity and emotions—citing examples like Jill Watson and Betty’s Brain—to provide large-scale interaction and generate learning-behaviour data, but concludes VLCs are not yet ready.
  • Discusses ethical considerations for AI in MOOC research, including Belmont Report principles, informed consent, moral decision-making frameworks, explainable AI, and risks of learners gaming VLC limitations.

Methods

  • Perspective/conceptual paper; no empirical design, dataset, sample, or main statistical analysis is reported.
  • The authors synthesize prior literature and examples—Goal Net, micro-MOOCs, community TAs, VLCs—to outline AI opportunities for MOOC personalization and research.

Limitations

  • Stated: learning outcomes are often hard to define and measure, and without a proper learning-outcome objective function, machine learning cannot compute optimized personal learning paths.
  • Stated: available learning-behaviour data mostly come from learners who completed MOOCs, so AI models may be biased toward high-performing learners; the extent of this bias requires more study.
  • Stated: VLCs are not ready because meaningful human-like conversation remains an open research challenge and ethical issues require careful deliberation; evident from the text: the proposed framework is not empirically validated in this paper.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1038/s41539-017-0016-3

Cites

47 of 47 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Claims the paper makes

0 of 38 cited sources checked · 0 supported · 0 flagged

  • Interpretationreasoning

    Many MOOCs belong to the category of advanced topics with unclear dependencies.

    “As MOOCs are often university level courses, many belong to the latter category.”
    Quote in the paperSubstantial claim
  • Premisecitation

    Backward design can be used to develop courses with finely grained coherent learning contents.

    “The technique of backward design,12 in which course instructors decide objectives, determine evaluation criteria and then choose learning activities, can be used to develop courses with finely grained coherent learning contents.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [12] Childre, A., Sands, J. R. & Pope, S. T. Backward design: targeting depth of understanding for all learners. Teach. Except. Child. 41, 6–14 (2009). source

      Not checked in the free run.

  • Premisecitation

    Effective learning through MOOCs requires pedagogies different from those used in face-to-face learning.

    “Today, it is well-recognized that effective learning through MOOCs requires pedagogies different from those used in face-to-face learning.5”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [5] Knox, J. MOOC pedagogy: the challenges of developing for Coursera. Association for Learning Technology Online Newsletter. http://newsletter.alt.ac.uk/2012/08/mooc–pedagogy–the–challenges–of–developing–for–coursera/ (2012).

      Not checked in the free run.

  • Premisecitation

    MOOC platforms have not yet made learning behaviour data across multiple courses accessible to AI researchers.

    “As MOOC platforms (e.g. Coursera, edX) have not yet made learning behaviour data across multiple courses accessible to AI researchers,9”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [9] Reich, J. Rebooting MOOC research. Science 347, 34–35 (2015). source

      Not checked in the free run.

  • Premisecitation

    There is evidence suggesting that educators can benefit from learners' inputs on the sequence of learning contents in e-learning environments.

    “There is also evidence suggesting that educators can benefit from learners’ inputs on the sequence of learning contents in e-learning environments.11”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [11] McLoughlin, C. & Lee, M. J. W. The three P’s of pedagogy for the networked society: personalization, participation, and productivity. Int. J. Teach. Learn. High. Educ. 20, 10–27 (2008).

      Not checked in the free run.

  • Classified as probably not a substantial claim. 22
  • May combine two claims. 8
  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    For courses on some advanced topics, the dependence among topics is not always clearly defined.

    “However, for courses on some advanced topics (e.g. human–computer interaction), the dependence among topics is not always clearly defined.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisecitation

    Micro-MOOCs employ micro-lectures typically no longer than 5 min each, along with concise textual explanations.

    “They employ a new form of micro-lectures which typically consist of short videos on specific topics, typically no longer than 5 min each, along with concise textual explanations.5”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [5] Knox, J. MOOC pedagogy: the challenges of developing for Coursera. Association for Learning Technology Online Newsletter. http://newsletter.alt.ac.uk/2012/08/mooc–pedagogy–the–challenges–of–developing–for–coursera/ (2012).

      Not checked in the free run.

  • Classified as probably not a substantial claim.

    Premisecitation

    Goal Net allows users to express a complex process as a network of goals and activities.

    “Based on the goal setting theory,15 Goal Net allows users to express a complex process (e.g. organizing a set of learning tasks) as a network of goals and activities.”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites [13] Yu, H., Shen, Z. & Miao, C. A goal oriented development tool to automate the incorporation of intelligent agents into interactive digital media applications. ACM Comput. Entertain. 6, 1–24 (2008). source

      Not checked in the free run.

    • cites [15] Locke, E. A. & Latham, G. P. A Theory of Goal Setting and Task Performance (Prentice-Hall Inc., Michigan, 1990).

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S2 (checkable).

    Premisecitation

    Personalization is especially important for effective learning in order to cater to students with different backgrounds.

    “In order to cater to students with different backgrounds, personalization is especially important for effective learning.6”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [6] Savi, A. O., van der Maas, H. L. J. & Maris, G. K. J. Open learning at a distance: lessons for struggling MOOCs. Science 347, 958 (2015). source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Interpretationreasoning

    For courses on subjects with clearly defined dependence among topics, letting all students follow the same learning path is advantageous.

    “For courses on subjects with clearly defined dependence among the topics (e.g. normally learning to perform addition comes before learning to perform subtraction in mathematics), letting all students follow the same learning path is advantageous.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable).

    Interpretationreasoning

    For courses with unclear dependencies, it may be advantageous to allow students more freedom to access learning contents without strictly following the pre-defined sequence based on personal situations.

    “For these types of courses, it may be advantageous to allow students more freedom to access the learning contents without strictly following the pre-defined sequence based on their personal situations (e.g. background knowledge, time constraints).”
    Quote in the paperNot a substantial claim
  • Classified as probably not a substantial claim.

    Premisecitation

    Goal Net is an AI knowledge representation tool designed to model logic flows which can guide actions of software agents in a visual way without writing lengthy programme codes.

    “It is an AI knowledge representation tool designed to model logic flows which can guide the actions of software agents in a visual way without having to write lengthy programme codes.14”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites [13] Yu, H., Shen, Z. & Miao, C. A goal oriented development tool to automate the incorporation of intelligent agents into interactive digital media applications. ACM Comput. Entertain. 6, 1–24 (2008). source

      Not checked in the free run.

    • cites [14] Shen, Z., Yu, H., Miao, C., Li, S. & Chen, Y. Multi-agent system development MADE easy. In AAAI, 4391–4392 (2016). source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    Current MOOC teaching is still more focused on standardization, not personalization.

    “The main reason is likely to be that current MOOC teaching is still more focused on standardization, not personalization.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisecitation

    In crowdsourcing, data-driven algorithmic management based on stochastic optimization have been used to dynamically divide work, fairly allocate workload, achieve superlinear collective productivity, schedule rest-breaks, and adjust incentives.

    “In the domain of crowdsourcing, data-driven algorithmic management approaches based on stochastic optimization have been used to dynamically divide work among workers so as to fairly allocation workload and achieve superlinear collective productivity,30–34 schedule rest-breaks35 and adjust incentives to encourage participation based on game theory.36,37”
    Quote in the paperSubstantial claim0 of 8 sources checked
    • cites [30] Yu, H., Miao, C., An, B., Leung, C. & Lesser, V. R. A reputation management model for resource constrained trustee agents. In IJCAI, 418–424 (2013).

      Not checked in the free run.

    • cites [31] Yu, H. et al. A multi-agent game for studying human decision-making. In AAMAS, 1661–1662 (2014).

      Not checked in the free run.

    • cites [32] Yu, H. et al. Efficient task sub-delegation for crowdsourcing. In AAAI, 1305–1311 (2015). source

      Not checked in the free run.

    • cites [33] Yu, H. et al. Mitigating herding in hierarchical crowdsourcing networks. Sci. Rep. 6, 4 (2016). source

      Not checked in the free run.

    • cites [34] Yu, H. et al. Algorithmic management for improving collective productivity in crowdsourcing. Sci. Rep. 7, 12541 (2017). source

      Not checked in the free run.

    • cites [35] Yu, H., Shen, Z., Fauvel, S. & Cui, L. Efficient scheduling in crowdsourcing based on workers’ mood. In ICA, 121–126 (2017). source

      Not checked in the free run.

    • cites [36] Tran-Thanh, L., Venanzi, M., Rogers, A. & Jennings, N. R. Efficient budget allocation with accuracy guarantees for crowdsourcing classification tasks. In AAMAS, 901–908 (2013).

      Not checked in the free run.

    • cites [37] Biswas, A., Jain, S., Mandal, D. & Narahari, Y. A truthful budget feasible multi-armed bandit mechanism for crowdsourcing time critical tasks. In AAMAS, 1101–1109 (2015).

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.

    Interpretationnone given

    Learning outcomes are often hard to define and hard to measure.

    “One of the most important is that learning outcomes are often hard to define and hard to measure (e.g. are a high test scores indicative of good learning outcomes?).”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Interpretationreasoning

    Using a combination of micro-MOOCs and learning path construction tools, instructors can specify a general syllabus with improved efficiency and flexibility of updating.

    “Using a combination of micro-MOOCs and learning path construction tools (possibly derived from Goal Net or other similar tools such as the Belief-Desire-Intention (BDI) model16), instructors can specify a general syllabus consisting of finely grained learning contents and activities with improved efficiency and flexibility of updating.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Jill Watson is helping the Knowledge Based Artificial Intelligence MOOC to answer students' questions.

    “Currently, Jill Watson,39 an AI teaching assistant which is built on top of the IBM Watson platform, is helping the Knowledge Based Artificial Intelligence MOOC offered by Georgia Institute of Technology to answer students’ questions.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [39] Goel, A. K. & Joyner, D. A. Using AI to teach AI: lessons from an online AI class. AI Mag. 38, 48–58 (2017). source

      Not checked in the free run.

  • Classified as probably not a substantial claim. May combine two claims.

    Interpretationreasoning

    VLCs may be designed to help learners adopt more effective learning habits, and such applications might be perceived as violating learners' personal autonomy.

    “As VLCs may be designed to help learners adopt more effective learning habits through learning skill analytics and smart interventions, such applications might be perceived as violating learners’ personal autonomy.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    A remembrance companion was proposed to help learners deal with large volumes of knowledge.

    “A remembrance companion was proposed to help learners deal with large volumes of knowledge.42”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [42] Wu, Q., Han, X., Yu, H., Miao, C. & Shen, Z. The innovative applications of learning companions in Virtual Singapura. In AAMAS, 1171–1172 (2013).

      Not checked in the free run.

  • May combine two claims.

    Premisecitation

    Currently, community TAs are recruited on a small scale (typically less than 10 per course) and mainly perform discussion moderation tasks.

    “Currently, they are recruited on a small scale (typically less than 10 community TAs per course) and mainly perform discussion moderation tasks.21”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [21] Papadopoulos, K., Sritanyaratana, L. & Klemmer, S. R. Community TAs scale high-touch learning, provide student-staff brokering, and build esprit de corps. In L@S, 163–164 (2014). source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationnone given

    As software agents, VLCs can address the problem of large-scale usage in MOOCs.

    “As software agents, VLCs can address the problem of large-scale usage in MOOCs.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisecitation

    Goal Net enables transitions among goals and achievement of goals to be tracked.

    “It also enables transitions among goals and the achievement of goals to be tracked.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [13] Yu, H., Shen, Z. & Miao, C. A goal oriented development tool to automate the incorporation of intelligent agents into interactive digital media applications. ACM Comput. Entertain. 6, 1–24 (2008). source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Interpretationreasoning

    VLCs need to be able to hold meaningful conversations to effectively facilitate learning of complex topics.

    “Firstly, in order to effectively facilitate learning of complex topics instead of just answering questions, VLCs need to be able to hold meaningful conversations (either vocally or textually).”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Betty's Brain has been shown to help learners consolidate their knowledge.

    “A teachable learning companion—Betty’s Brain—has been shown to help learners consolidate their knowledge.43”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [43] Biswas, G., Segedy, J. R. & Leelawang, K. From design to implementation to practice—a learning by teaching system: Betty’s brain. Int. J. Artif. Intel. Educ. 26, 350–364 (2016). source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    A curious companion was proposed to provide personalized guidance to learners in a virtual world-based learning environment.

    “A curious companion was proposed40,41 to provide personalized guidance to learners in a virtual world-based learning environment.”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites [40] Wu, Q. & Miao, C. Modeling curiosity-related emotions for virtual peer learners. IEEE Comput. Intell. Mag. 8, 50–62 (2013). source

      Not checked in the free run.

    • cites [41] Wu, Q., Liu, S., Miao, C., Liu, Y. & Leung, C. A social curiosity inspired recommendation model to improve precision, coverage and diversity. In WI, 240–247 (2016). source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationreasoning

    AI models trained on available learning behaviour data may be biased towards high performing learners.

    “In addition, as the available learning behaviour data are mostly from people who managed to complete the MOOCs, it is possible that the AI models trained from such data may be biased towards high performing learners.”
    Quote in the paperNot a substantial claim
    • Rests on an assumption: Available learning behaviour data are mostly from people who managed to complete the MOOCs.
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based).

    Interpretationnone given

    Current MOOC platform infrastructure is designed to efficiently help students 'learn facts' rather than 'acquire skills'.

    “It can be argued that the current MOOC platform infrastructure is designed to efficiently help students 'learn facts' rather than 'acquire skills'.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    Running interactive sessions require time and effort which becomes unfeasible for MOOCs with large student populations.

    “However, running such interactive sessions require time and effort which becomes unfeasible for MOOCs with large student populations.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S4 (based). May combine two claims.

    Interpretationnone given

    If MOOC platform operators incorporate support for personalization, richer interaction opportunities and analytics with proper ethical oversight, MOOCs can be transformed into test-beds for advancing educational research, and ultimately, improve learning.

    “If MOOC platform operators incorporate support for personalization of learning, richer interaction opportunities and analytics of the resulting learning behaviour data into their system framework with proper ethical oversight mechanisms, MOOCs can be transformed into test-beds for advancing educational research, and ultimately, improve learning.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based).

    Interpretationnone given

    In order to provide believable interactions, VLCs need to be equipped with human-like characteristics.

    “In order to provide believable interactions, VLCs need to be equipped with human-like characteristics.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    Interactions with VLCs can generate learning behaviour data to facilitate learning skill analytics.

    “Interactions with VLCs can also generate learning behaviour data to facilitate learning skill analytics.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Premisecitation

    Rubrics derived from learners' performance in learning tasks reflect students' learning skills to some extent, but are incomplete.

    “Rubrics23 derived from learners’ performance in learning tasks reflect students’ learning skills to some extent, but are incomplete.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [23] Stevens, D. D. & Levi, A. J. Introduction to Rubrics: An Assessment Tool to Save Grading Time, Convey Effective Feedback, and Promote Student Learning (Stylus Publishing, LLC, Sterling, Virginia, 2013).

      Not checked in the free run.

27 of 27
  • The paper relies on this without support.

    Available learning behaviour data are mostly from people who managed to complete the MOOCs.

    “as the available learning behaviour data are mostly from people who managed to complete the MOOCs”
  • The paper relies on this without support.

    In MOOCs, community TAs often participate on a volunteer basis.

    “In MOOCs, community TAs often participate on a volunteer basis.”
  • The paper relies on this without support.

    The choice of incorporating interaction techniques into a MOOC is up to the course instructor, so the use of these techniques across courses varies.

    “In addition, as the choice of incorporating these interaction techniques into a MOOC is up to the course instructor, the use of these techniques across courses varies.”
  • The paper relies on this without support.

    Teaching machines to converse like humans turns out to be much harder than originally anticipated.

    “However, teaching machines to converse like humans turns out to be much harder than originally anticipated.”
  • The paper relies on this without support.

    AI conversational interaction is still an open research challenge today.

    “AI conversational interaction is still an open research challenge today.”
5 of 5

Cites

Flagged first, then by citations

Research works printed but not linked: 2

  1. Pellegrino, J. W. & Hilton, M. L. (eds.). Education for Life and Work: Developing Transferable Knowledge and Skills in the 21st Century (National Academies Press, Washington DC, 2012).
  2. Goodfellow, I. et al. Generative adversarial nets. In Advances in Neural Information Processing Systems Vol. 27 (eds. Ghahramani, Z. et al.) 2672–2680 (2014).

Cited by

Sorted by citations

Authors
Yu, H., Miao, C., Leung, C., & White, T. J.
Affiliations
  • Nanyang Technological University (SG)
  • University of British Columbia (CA)
Corresponding author
  • Yu, Han
  • Miao, Chunyan
Venue
npj Science of Learning
Published
2017-12-14
Volume
2
Issue
1
Pages
15-15
ISSN
2056-7936 (ISSN-L)
OpenAlex
W2769019609
Cited by
131
References
47
Citations by year
2026: 10 · 2025: 18 · 2024: 18 · 2023: 23 · 2022: 17 · 2021: 20 · 2020: 11 · 2019: 9 · 2018: 5
FWCI
1.56
Type
journal article
Language
en
Open access
Locations
  • npj Science of Learning (publishedVersion, cc-by)
  • Europe PMC (PubMed Central) (publishedVersion, other-oa)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
  • DR-NTU (Nanyang Technological University) (submittedVersion, cc-by)
Funders
  • National Research Foundation
  • Nanyang Technological University
  • Peking University
  • Ng Teng Fong Charitable Foundation
Topics
  • Physical Sciences › Computer Science › Computer Science Applications › Online Learning and Analytics
  • Physical Sciences › Computer Science › Information Systems › Artificial Intelligence in Education
  • Physical Sciences › Computer Science › Artificial Intelligence › Intelligent Tutoring Systems and Adaptive Learning
Keywords
MOOCs, artificial intelligence in education, personalized learning, knowledge representation, adaptive learning paths, optimization, emotional agents, learning analytics, AI ethics in education

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