Evaluating family‐centred service using a measure of parents’ perceptions

King, G A; Rosenbaum, P L; King, S M

doi:10.1046/j.1365-2214.1997.840840.x

Cited by 123Family and Disability Support ResearchPatient Satisfaction in HealthcareAdolescent and Pediatric Healthcare

Evaluating family‐centred service using a measure of parents’ perceptions

King, G A, Rosenbaum, P L, King, S M·1997·Child: Care, Health and Development

DOI 10.1046/j.1365-2214.1997.840840.x

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Abstract

This article describes the use of a newly‐developed measure of parents’ perceptions of health care providers’ behaviours (Measure of Processes of Care — MPOC) to evaluate the family centredness of children’s rehabilitation services. The measure was developed with the participation of more than 1600 parents of children with chronic neurodevelopmental conditions throughout Ontario. It assesses five domains: enabling and partnership; providing general information; providing specific information about the child; coordinated and comprehensive care; and respectful and supportive care. By comparing the perceptions of parents receiving services from three different types of organizations or programmes, we demonstrated that the MPOC can pick up differences between parents in their experiences of caregiving. We also demonstrated that the MPOC is able to detect differences in how parents view the family‐centredness of services provided by individual centres. The data indicate that the MPOC has appreciable utility in providing programmes and services with a description of their current level of family‐centred service as perceived by parents. The strengths, limitations and potential uses of the measure in other contexts are discussed.

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The Measure of Processes of Care has been largely used only for children with neurodevelopment conditions.
“The Measure of Processes of Care, a scale developed in the 1990s that evaluates the family-centeredness of services, has been largely used only for children with neurodevelopment conditions [85].”
From Family-Centered Care: Current Applications and Future Directions in Pediatric Health Care (2012) · cites this paper as [85]

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“In an initial validation study involving 151 parents we correlated MPOC scale scores with a standardized measure of satisfaction, the Client Satisfaction Questionnaire (Larsen et al. 1979).”
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Authors: King, G. A., Rosenbaum, P. L., & King, S. M.
Affiliations: Thames Valley Children's Centre (CA)
McMaster University (CA)
Corresponding author: King, G A
King, S M
ORCID: King, G A
Rosenbaum, P L
Venue: Child: Care, Health and Development
Publisher: Wiley
Published: 1997-01
Volume: 23
Issue: 1
Pages: 47-62
ISSN: 0305-1862 (ISSN-L)
1365-2214
DOI: 10.1046/j.1365-2214.1997.840840.x
OpenAlex: W2136179138
Cited by: 123
References: 7
Citations by year: 2025: 2 · 2023: 1 · 2022: 1 · 2020: 1 · 2019: 2 · 2018: 9 · 2017: 8 · 2016: 3 · 2015: 5 · 2014: 6 · 2013: 3 · 2012: 4
FWCI: 2.62
Type: journal article
Language: en
Open access: closed
Licence: onlinelibrary.wiley.com/termsAndConditions#vor (vor, 2492 d)
Locations: Child Care Health and Development (publishedVersion)
PubMed (publishedVersion)
Funders: McMaster University
Topics: Social Sciences › Psychology › Clinical Psychology › Family and Disability Support Research
Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Health Sciences › Health Professions › Speech and Hearing › Adolescent and Pediatric Healthcare
Keywords: family-centered care, Measure of Processes of Care, parental attitudes, caregiver experiences, care coordination
MeSH terms: Adolescent, Analysis of Variance, Child, Developmental Disabilities, Child Health Services, Child, Preschool, Cleft Lip, Cleft Palate, Consumer Behavior, Female, Humans, Infant, Male, Ontario, Parents, Professional-Family Relations, Psychometrics, Surveys and Questionnaires, Rehabilitation Centers, Sampling Studies, Process Assessment, Health Care, Patient-Centered Care

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Evaluating family‐centred service using a measure of parents’ perceptions

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