The DOI matches its Crossref record; 31 of the 31 references it cites were found in a registry or an index.
Using the brand experience scale to profile consumers and predict consumer behaviour
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society. Series A (General) · doi:10.2307/2344428 · Cited by 35,697
Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
Keller, K. L. (1993) · Journal of Marketing · doi:10.1177/002224299305700101 · Cited by 14,686
Multivariate Data Analysis, 6th ed
Tatham, R. L., Anderson, R. E., Babin, B. J., Black, W. C., & Hair, J. F. (2006) · Cited by 9,807
The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun
Holbrook, M. B., & Hirschman, E. C. (1982) · Journal of Consumer Research · doi:10.1086/208906 · Cited by 8,275
Satisfaction: a behavioral perspective on the consumer
(2010) · Choice Reviews Online · doi:10.5860/choice.47-6963 · Cited by 6,042
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
Babin, B. J., Darden, W. R., & Griffin, M. (1994) · Journal of Consumer Research · doi:10.1086/209376 · Cited by 6,020
Brand Experience: What is It? How is it Measured? Does it Affect Loyalty?
Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009) · Journal of Marketing · doi:10.1509/jmkg.73.3.052 · Cited by 4,415
Self-citationBürgel, O. (2000) · ZEW Economic Studies · doi:10.1007/978-3-642-57671-3_6 · Cited by 3,570
The experience economy: work is theatre & every business a stage
(1999) · Choice Reviews Online · doi:10.5860/choice.37-2254 · Cited by 2,681
Cited by
Marketing-to-Millennials: Marketing 4.0, customer satisfaction and purchase intention
Dash, G., Kiefer, K., & Paul, J. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2020.10.016 · Cited by 451
Experience Marketing: Concepts, Frameworks and Consumer Insights
Schmitt, B. (2011) · Foundations and Trends® in Marketing · doi:10.1561/1700000027 · Cited by 428
Self-citationBrannon Barhorst, J., McLean, G., Shah, E., & Mack, R. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2020.08.041 · Cited by 293
Ramaseshan, B., & Stein, A. (2014) · Journal of Brand Management · doi:10.1057/bm.2014.23 · Cited by 273
Rizomyliotis, I., Kastanakis, M. N., Giovanis, A., Konstantoulaki, K., & Kostopoulos, I. (2022) · Journal of Business Research · doi:10.1016/j.jbusres.2022.08.035 · Cited by 85
Metadata
- Authors
- Zarantonello, L., & Schmitt, B. H.
- Venue
- Journal of Brand Management
- Published
- 2010-03-26
- Volume
- 17
- Issue
- 7
- Pages
- 532-540
- ISSN
- 1350-231X (ISSN-L)
- 1479-1803
- OpenAlex
- W2030896530
- Cited by
- 473
- References
- 31
- FWCI
- 38.77
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Using the brand experience scale to profile consumers and predict consumer behaviour. https://app.cochat.ai/papers/10.1057/bm.2010.4
- The paper
- Zarantonello, L., & Schmitt, B. H. (2010). Using the brand experience scale to profile consumers and predict consumer behaviour. Journal of Brand Management. https://doi.org/10.1057/bm.2010.4
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.