The DOI matches its Crossref record; 91 of the 91 references it cites were found in a registry or an index.
User experience, satisfaction, and continual usage intention of IT
Abstract
The purpose of this paper is to develop and test a research model that investigates the effects of user experience with information technology (IT) on user satisfaction with and continual usage intention of the technology. The research model uses the concept of cognitive absorption (CA) to conceptualize the optimal holistic experience that users feel when using IT. A set of hypotheses are proposed regarding the direct and indirect effects of CA on user satisfaction through the perceived utilitarian and hedonic performance and expectation disconfirmation of IT. An online survey was conducted to test the model and its associated hypotheses. The results provided support for the hypothesized effects of CA and indicated its importance for the formation of post-adoption satisfaction and continuance intention with IT.
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Cites
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Metadata
- Authors
- Deng, L., Turner, D. E., Gehling, R., & Prince, B.
- Venue
- European Journal of Information Systems
- Publisher
- Informa UK Limited
- Published
- 2010-02
- Volume
- 19
- Issue
- 1
- Pages
- 60-75
- ISSN
- 0960-085X (ISSN-L)
- 1476-9344
- OpenAlex
- W2083703821
- Cited by
- 396
- References
- 91
- FWCI
- 33.25
- Type
- journal article
- Language
- en
- Open access
- closed
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- Deng, L., Turner, D. E., Gehling, R., & Prince, B. (2010). User experience, satisfaction, and continual usage intention of IT. European Journal of Information Systems. https://doi.org/10.1057/ejis.2009.50
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
