The DOI matches its Crossref record; 38 of the 38 references it cites were found in a registry or an index.
Customer relationship management and the impact of corporate culture — A European study
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Integrity signals
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Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Culture significantly influences various aspects of a company's operations, from customer interactions to organizational processes, and ultimately impacts the viability of small and medium-sized enterprises (SMEs) [4].”
From Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs (2024) · cites this paper as [4]
Citations
Cites
Cultures and Organizations: Software of the Mind.
Triandis, H. C., & Hofstede, G. (1993) · Administrative Science Quarterly · doi:10.2307/2393257 · Cited by 17,696
Organizational culture and leadership
(1993) · Long Range Planning · doi:10.1016/0024-6301(93)90120-5 · Cited by 16,462
The Effect of a Market Orientation on Business Profitability
Narver, J. C., & Slater, S. F. (1990) · Journal of Marketing · doi:10.2307/1251757 · Cited by 9,921
Kotler, P., Keller, K. L., Brady, M., Goodman, M., & Hansen, T. (2003) · University of Maribor digital library (University of Maribor) · Cited by 5,079
Market Orientation: Antecedents and Consequences
Jaworski, B. J., & Kohli, A. K. (1993) · Journal of Marketing · doi:10.1177/002224299305700304 · Cited by 4,343
Organizational culture and leadership
Tohidi, H., & Jabbari, M. M. (2012) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2011.12.156 · Cited by 4,303
Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis
Deshpandé, R., Farley, J. U., & Webster, F. E. (1993) · Journal of Marketing · doi:10.1177/002224299305700102 · Cited by 4,288
Putting the Service-Profit Chain to Work
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (1994) · Harvard business review · Cited by 3,732
Cultures and Organizations: Software of the mind
Hofstede, G. H., Hofstede, G. J., & Minkov, M. (1997) · CERN Document Server (European Organization for Nuclear Research) · Cited by 3,387
Organizational Culture and Leadership
Schein, E. H., & Schein, P. A. (1992) · Cited by 3,208
Cited by
Bhat, S. A., & Darzi, M. A. (2016) · International Journal of Bank Marketing · doi:10.1108/ijbm-11-2014-0160 · Cited by 115
Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs
Madueke, C. J., & Eyupoglu, S. (2024) · Sustainability · doi:10.3390/su16219175 · Cited by 4
Metadata
- Authors
- van Bentum, R., & Stone, M.
- Corresponding author
- van Bentum, Ralph
- ORCID
- Stone, Merlin
- Venue
- Journal of Database Marketing & Customer Strategy Management
- Published
- 2005-12
- Volume
- 13
- Issue
- 1
- Pages
- 28-54
- ISSN
- 1741-2439 (ISSN-L)
- 1741-2447
- OpenAlex
- W2077877670
- Cited by
- 67
- References
- 38
- Citations by year
- 2024: 3 · 2023: 1 · 2022: 2 · 2021: 2 · 2020: 2 · 2019: 2 · 2018: 5 · 2017: 2 · 2016: 1 · 2015: 2 · 2014: 2 · 2013: 4 · 2012: 10
- FWCI
- 9.29
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Journal of Database Marketing & Customer Strategy Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Innovation
- Keywords
- customer relationship management, organizational culture, CRM implementation, customer orientation, organizational learning, organizational climate, customer loyalty
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Customer relationship management and the impact of corporate culture — A European study. https://app.cochat.ai/papers/10.1057/palgrave.dbm.3240277
- The paper
- van Bentum, R., & Stone, M. (2005). Customer relationship management and the impact of corporate culture — A European study. Journal of Database Marketing & Customer Strategy Management. https://doi.org/10.1057/palgrave.dbm.3240277
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
