The DOI matches its Crossref record; 38 of the 38 references it cites were found in a registry or an index.
Customer relationship management and the impact of corporate culture — A European study
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“Culture significantly influences various aspects of a company's operations, from customer interactions to organizational processes, and ultimately impacts the viability of small and medium-sized enterprises (SMEs) [4].”
From Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs (2024) · cites this paper as [4]
Citations
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Cited by
Bhat, S. A., & Darzi, M. A. (2016) · International Journal of Bank Marketing · doi:10.1108/ijbm-11-2014-0160 · Cited by 115
Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs
Madueke, C. J., & Eyupoglu, S. (2024) · Sustainability · doi:10.3390/su16219175 · Cited by 4
Metadata
- Authors
- van Bentum, R., & Stone, M.
- Corresponding author
- van Bentum, Ralph
- ORCID
- Stone, Merlin
- Venue
- Journal of Database Marketing & Customer Strategy Management
- Published
- 2005-12
- Volume
- 13
- Issue
- 1
- Pages
- 28-54
- ISSN
- 1741-2439 (ISSN-L)
- 1741-2447
- OpenAlex
- W2077877670
- Cited by
- 67
- References
- 38
- Citations by year
- 2024: 3 · 2023: 1 · 2022: 2 · 2021: 2 · 2020: 2 · 2019: 2 · 2018: 5 · 2017: 2 · 2016: 1 · 2015: 2 · 2014: 2 · 2013: 4 · 2012: 10
- FWCI
- 9.29
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Journal of Database Marketing & Customer Strategy Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Innovation
- Keywords
- customer relationship management, organizational culture, CRM implementation, customer orientation, organizational learning, organizational climate, customer loyalty
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
