Cited by 769Speech Recognition and SynthesisEthics and Social Impacts of AISpeech and Audio Processing

The DOI matches its Crossref record; 36 of the 37 references it cites were found in a registry or an index; none of the 9 sources its claims cite is checked for support yet.

Racial disparities in automated speech recognition

Open access

Abstract

Automated speech recognition (ASR) systems, which use sophisticated machine-learning algorithms to convert spoken language to text, have become increasingly widespread, powering popular virtual assistants, facilitating automated closed captioning, and enabling digital dictation platforms for health care. Over the last several years, the quality of these systems has dramatically improved, due both to advances in deep learning and to the collection of large-scale datasets used to train the systems. There is concern, however, that these tools do not work equally well for all subgroups of the population. Here, we examine the ability of five state-of-the-art ASR systems—developed by Amazon, Apple, Google, IBM, and Microsoft—to transcribe structured interviews conducted with 42 white speakers and 73 black speakers. In total, this corpus spans five US cities and consists of 19.8 h of audio matched on the age and gender of the speaker. We found that all five ASR systems exhibited substantial racial disparities, with an average word error rate (WER) of 0.35 for black speakers compared with 0.19 for white speakers. We trace these disparities to the underlying acoustic models used by the ASR systems as the race gap was equally large on a subset of identical phrases spoken by black and white individuals in our corpus. We conclude by proposing strategies—such as using more diverse training datasets that include African American Vernacular English—to reduce these performance differences and ensure speech recognition technology is inclusive.

Overview

AI snapshot

Written from the paper’s full text.

TL;DR

This paper audits five commercial automated speech recognition (ASR) systems and finds large racial disparities in word error rates for African American speakers compared with white speakers. The authors trace the gap primarily to acoustic models rather than language or lexical models, suggesting insufficient audio data from black speakers in training.

Key findings

  • Across five ASR systems (Amazon, Apple, Google, IBM, Microsoft), the aggregate word error rate (WER) was 0.35 for black speakers versus 0.19 for white speakers; for Microsoft, the best overall system, WER was 0.27 for black speakers versus 0.15 for white speakers, and for Apple, the worst overall, 0.45 versus 0.23.
  • Disparities were larger for black men: averaging across the five ASR systems, error rate was 0.41 for black men versus 0.30 for black women, compared with 0.21 for white men and 0.17 for white women.
  • More than 20% of snippets of black speakers had an average WER of at least 0.5, versus fewer than 2% of white speakers; if WER >0.5 implies an unusable transcript, 23% of black-speaker snippets versus 1.6% of white-speaker snippets were unusable.
  • Lexical and language-model gaps did not explain the disparity: 98–99% of spoken words were in reconstructed ASR vocabularies for both groups, and language-model perplexity was lower (better) for black speakers (e.g., GPT-2: 45 vs 55). On 206 matched identical short phrases, WERs were about twice as large for black speakers (e.g., Microsoft: 0.13 vs 0.07), pointing to acoustic-model differences.

Methods

  • The study used sociolinguistic interviews from the Corpus of Regional African American Language (CORAAL) and Voices of California (VOC), restricting to adult interviewee-only snippets of 5–50 s. The main matched sample contained 2,141 snippets each from black and white speakers, averaging 17 s per snippet and totaling 19.8 h of audio.
  • Propensity-score matching selected black and white snippets with similar age, gender, and snippet duration; WER was computed between cleaned human transcripts and cleaned ASR transcripts.
  • Dialect density was hand-coded in a random sample of 150 snippets of black speakers (50 per AAVE site), counting AAVE phonological and grammatical features normalized by word count; interrater Pearson correlations were 0.92 and 0.74. Language-model perplexity was also examined using Transformer-XL, GPT, and GPT-2.

Limitations

  • Stated: the white and black audio samples came from different U.S. regions (white speakers in California; black speakers in the Eastern United States), so some differences could reflect regional rather than ethnic linguistic variation; the authors argue AAVE dialect density and similar error rates across two California white sites support an AAVE-driven interpretation.
  • Stated: data were collected across different years and recording equipment (Princeville in 2004 on cassette, others digitally in 2014–2017), and the small number of speakers per location limits conclusions about broader geographic dialect patterns; the authors say these issues are unlikely to affect main results.
  • Evident: the analysis covers five commercial ASR systems and specific corpora, so findings may not generalize to all ASR systems, speakers, or nonstandard English varieties beyond those studied.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1073/pnas.1915768117

Cites

36 of 36 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

0 of 9 cited sources checked · 0 supported · 0 flagged

Show all 44 claims

  • Probably not a substantial claim. 10
  • It may state two separate claims as one. 8
16 of 16
  • The paper relies on this without support.

    Commercial ASR systems use language models that have similar statistical properties to publicly available state-of-the-art models like Transformer-XL, GPT, and GPT-2.

    “However, it is likely that these systems use language models that have similar statistical properties to state-of-the-art models that are publicly available, like Transformer-XL (30), GPT (31), and GPT-2 (32).”
  • The paper relies on this without support.

    The study's limitations (different years and recording equipment) are unlikely to impact the main results.

    “While it is important to recognize these limitations of our study design, we believe they are unlikely to impact our main results.”
  • The paper relies on this without support.

    The time gap between the 2004 Princeville data and the 2014–2017 data does not represent a significant time gap for sociolinguistic analysis.

    “The majority of our data come from 2014 to 2017—a span that does not represent a significant time gap for sociolinguistic analysis”
  • The paper relies on this without support.

    Combining audio collected across different years and recorded with different equipment is acceptable because it is common in dialectology studies.

    “Given the obstacles in assembling data from a large number of speakers across multiple field sites, it is not uncommon in dialectology studies to combine audio collected across different years and recorded with different equipment.”
  • The paper relies on this without support.

    The dialect density measure (DDM) used in this study provides insight into drivers of the ASR performance gaps.

    “in our setting, the measure we use provides insight into drivers of the ASR performance gaps we see.”
5 of 5

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Citations

Cites

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Show all 37 references

1 of the 37 references couldn’t be matched to a known paper.

Research works printed but not linked: 2

  1. I. D. Raji, J. Buolamwini, “Actionable auditing: Investigating the impact of publicly naming biased performance results of commercial ai products” in AAAI/ACM Conference on AI Ethics and Society (Association for Computing Machinery, 2019), Vol. 1, pp. 429–435.
  2. J. R. Rickford, Phonological and Grammatical Features of African American Vernacular (AAVE) (Blackwell Publishers, 1999).

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Metadata

Authors
Koenecke, A., Nam, A., Lake, E., Nudell, J., Quartey, M., Mengesha, Z., Toups, C., Rickford, J. R., Jurafsky, D., & Goel, S.
Affiliations
  • Stanford University (US)
  • Georgetown University (US)
Corresponding author
Goel, Sharad
Venue
Proceedings of the National Academy of Sciences
Published
2020-03-23
Volume
117
Issue
14
Pages
7684-7689
ISSN
  • 0027-8424 (ISSN-L)
  • 1091-6490
OpenAlex
W3012624518
Cited by
765
References
37
Citations by year
2026: 169 · 2025: 110 · 2024: 112 · 2023: 171 · 2022: 112 · 2021: 68 · 2020: 23
FWCI
36.76
Type
journal article
Language
en
Open access
Locations
  • Proceedings of the National Academy of Sciences (publishedVersion, cc-by-nc-nd)
  • PubMed Central (publishedVersion, cc-by-nc-nd)
  • PubMed (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › Speech Recognition and Synthesis
  • Physical Sciences › Computer Science › Artificial Intelligence › Ethics and Social Impacts of AI
  • Physical Sciences › Computer Science › Signal Processing › Speech and Audio Processing
Keywords
speech recognition, racial disparities, algorithmic bias, word error rate, acoustic modeling, African American English, training data diversity, inclusive technology
MeSH terms
Adult, Automation, Black or African American, Humans, Language, Speech Perception, White People, Speech Recognition Software, Racism

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