Sociotechnical issues in the implementation of imaging technology
Abstract
This study examined the implementation of imaging technology into two public sector organizations in the Midwest in the USA. The aims of the study were to analyze the impact of imaging technology on job characteristics and quality of working life, and the influence of the technological change process on employees and organizations. Quantitative and qualitative data were collected using questionnaire surveys and structured and semi-structured interviews. Results showed that imaging users reported more problems with technology and less job satisfaction than employees who were still using their 'old' computer systems. In addition, imaging users in the organization that utilized end user participation in the implementation of their imaging system rated their imaging systems better and reported higher job satisfaction than imaging users in the organization that did not incorporate end user participation in the implementation of the system. The results are discussed in terms of the importance of the technology implementation/ change process, and future directions for research are provided.
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The overall safety and effectiveness of electronic health records have not been demonstrated.
“Although the benefits of well-managed EHRs may seem obvious and are likely substantial, the overall safety and effectiveness of EHRs have not been shown.1,2”
From EHR Safety: The Way Forward to Safe and Effective Systems (2008) · cites this paper as [2]
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Self-citationEHR Safety: The Way Forward to Safe and Effective Systems
Walker, J. M., Carayon, P., Leveson, N., Paulus, R. A., Tooker, J., Chin, H., Bothe, A., & Stewart, W. F. (2008) · Journal of the American Medical Informatics Association · doi:10.1197/jamia.m2618 · Cited by 113 · see citing works
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- Authors
- Carayon, P., & Karsh, B.-T.
- Affiliations
- University of Wisconsin–Madison (US)
- ORCID
- Carayon, Pascale
- Venue
- Behaviour & Information Technology
- Publisher
- Informa UK Limited
- Published
- 2000-01
- Volume
- 19
- Issue
- 4
- Pages
- 247-262
- ISSN
- 0144-929X (ISSN-L)
- 1362-3001
- OpenAlex
- W2130295687
- Cited by
- 65
- References
- 0
- Citations by year
- 2026: 1 · 2025: 1 · 2024: 2 · 2023: 2 · 2022: 1 · 2021: 1 · 2020: 3 · 2018: 2 · 2015: 3 · 2014: 2 · 2013: 2 · 2012: 3
- FWCI
- 12.57
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Behaviour and Information Technology (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- imaging modalities, technology implementation, socio-technical systems, job characteristics, job satisfaction, quality of work life, end-user involvement, technological change, public sector organizations, office automation
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