The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Sociability and usability in online communities: Determining and measuring success
Abstract
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several others. Measures of usability include numbers of errors, productivity, user satisfaction and others. The list is not exhaustive but it is intended to provide a starting point for research on this important topic that will lead to develop of metrics. To avoid creating false impressions it is advisable to use several measures and to triangulate with qualitative data, particularly from ethnographic studies.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems
(2024) · doi:10.1145/3613904 · Cited by 896
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Erickson, T., Smith, D. N., Kellogg, W. A., Laff, M., Richards, J. T., & Bradner, E. (1999) · Proceedings of the SIGCHI conference on Human factors in computing systems the CHI is the limit - CHI '99 · doi:10.1145/302979.302997 · Cited by 335
Research on Computer Supported Cooperative Work
Olson, G. M., & Olson, J. S. (1997) · Handbook of Human-Computer Interaction · doi:10.1016/b978-044481862-1.50125-4 · Cited by 75
Cited by
A tale of two sites: Twitter vs. Facebook and the personality predictors of social media usage
Hughes, D. J., Rowe, M., Batey, M., & Lee, A. (2012) · Computers in Human Behavior · doi:10.1016/j.chb.2011.11.001 · Cited by 1,011
Walther, J. B. (2007) · Computers in Human Behavior · doi:10.1016/j.chb.2006.05.002 · Cited by 915
Demographic differences in perceived benefits from gamification
Koivisto, J., & Hamari, J. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2014.03.007 · Cited by 841
“Working out for likes”: An empirical study on social influence in exercise gamification
Hamari, J., & Koivisto, J. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.04.018 · Cited by 473
Seeking Support on Facebook: A Content Analysis of Breast Cancer Groups
Bender, J. L., Jimenez-Marroquin, M.-C., & Jadad, A. R. (2011) · Journal of Medical Internet Research · doi:10.2196/jmir.1560 · Cited by 438
Metadata
- Authors
- Preece, J.
- Venue
- Behaviour & Information Technology
- Publisher
- Informa UK Limited
- Published
- 2001-01
- Volume
- 20
- Issue
- 5
- Pages
- 347-356
- ISSN
- 0144-929X (ISSN-L)
- 1362-3001
- OpenAlex
- W2127557844
- Cited by
- 862
- References
- 3
- FWCI
- 23.05
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Sociability and usability in online communities: Determining and measuring success. https://app.cochat.ai/papers/10.1080/01449290110084683
- The paper
- Preece, J. (2001). Sociability and usability in online communities: Determining and measuring success. Behaviour & Information Technology. https://doi.org/10.1080/01449290110084683
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
