The concept of information overload: a review of literature from organization science, accounting, marketing, MIS, and related disciplines

Eppler, Martin J.; Mengis, Jeanne

doi:10.1080/01972240490507974

Cited by 54Personal Information Management and User BehaviorCompetitive and Knowledge IntelligenceTechnostress in Professional Settings

The concept of information overload: a review of literature from organization science, accounting, marketing, MIS, and related disciplines

Eppler, Martin J., Mengis, Jeanne·2004·The Information Society

DOI 10.1080/01972240490507974

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Abstract

Based on literature from the domains of organization science, marketing, accounting, and management information systems, this review article examines the theoretical basis of the information overload discourse and presents an overview of the main definitions, situations, causes, effects, and countermeasures. It analyzes the contributions from the last 30 years to consolidate the existing research in a conceptual framework and to identify future research directions.

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The overwhelming volume of information available can lead to information overload, complicating the decision-making process and potentially causing decision paralysis.
“However, the overwhelming volume of information available can lead to information overload, complicating the decision-making process and potentially causing decision paralysis (Eppler and Mengis, 2004).”
From The impact of digital technology, social media, and artificial intelligence on cognitive functions: a review (2023) · cites this paper as Eppler and Mengis, 2004
The overload of novel information can lead to cognitive fatigue and a skewed perception of reality due to the selection and amplification of certain types of content.
“However, the overload of novel information can lead to cognitive fatigue and a skewed perception of reality due to the selection and amplification of certain types of content (Eppler and Mengis, 2004).”
From The impact of digital technology, social media, and artificial intelligence on cognitive functions: a review (2023) · cites this paper as Eppler and Mengis, 2004

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The Concept of Information Overload: A Review of Literature from Organization, Science, Marketing Accounting, MIS, and related disciplines
Eppler, M. J., & Mengis, J. (2004) · Alexandria (UniSG) (University of St.Gallen) · Cited by 6 · see citing works
Self-citation
The Concept of Information Overload - A Review of Literature from Organization Science, Accounting, Marketing, MIS, and Related Disciplines (2004)
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Self-citation
A framework for information overload research in organizations: insights from organization science, accounting, marketing, MIS, and related disciplines
Eppler, M. J., & Mengis, J. (2003) · reroDoc Digital Library · Cited by 25 · see citing works
Self-citation
Side Effects of the e-Society : The Causes of Information Overload and possible Countermeasures
Eppler, M. J., & Mengis, J. (2004) · Alexandria (UniSG) (University of St.Gallen) · Cited by 24 · see citing works
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Information overload in management and business
Butcher, H. (1995) · doi:10.1049/ic:19951426 · Cited by 32 · see citing works

Authors: Eppler, M. J., & Mengis, J.
Affiliations: Università della Svizzera italiana (CH)
ORCID: Eppler, Martin J.
Mengis, Jeanne
Venue: The Information Society
Publisher: Informa UK Limited
Published: 2004-11
Volume: 20
Issue: 5
Pages: 325-344
ISSN: 0197-2243 (ISSN-L)
1087-6537
DOI: 10.1080/01972240490507974
OpenAlex: W7214214077
Cited by: 44
References: 61
Citations by year: 2026: 39 · 2025: 1 · 2023: 1 · 2015: 1 · 2012: 1
FWCI: 0.00
Type: journal article
Language: en
Open access: closed
Locations: The Information Society (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
Social Sciences › Business, Management and Accounting › Strategy and Management › Competitive and Knowledge Intelligence
Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
Keywords: information overload, conceptual framework, countermeasures, information management, marketing, accounting, organization science, management information systems

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The concept of information overload: a review of literature from organization science, accounting, marketing, MIS, and related disciplines

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