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Cited by 182Gender and Technology in EducationCommunication in Education and HealthcareTechnology Use by Older Adults

The effect of communication, writing, and technology apprehension on likelihood to use new communication technologies

Scott, Craig R., Rockwell, Steven C.·1997·Communication Education
DOI 10.1080/03634529709379072
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Abstract

This study explores the role of computer anxiety, communication apprehension, and writing apprehension in predicting future use of new communication technologies. Past research has rarely examined these constructs as predictors of future use and has not considered the impact of writing and communication apprehension on text‐based and phone‐based technologies, which are used primarily for interaction. Survey results from 178 undergraduate students tend to support hypotheses about the relevance of computer anxiety and communication apprehension in predicting future technology use, but not those with regard to writing apprehension. Furthermore, past experience appears to be a strong predictor of future use; however, gender differences are rare. The implications of these findings for educational contexts are discussed.

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  • CMCA, writing apprehension, and general technology apprehension collectively reduce individuals' likelihood to adopt and use communication technologies, particularly those involving written or synchronous interaction.

    “Scott and Rockwell (1997) demonstrated that CMCA, writing apprehension, and general technology apprehension collectively reduce individuals' likelihood to adopt and use communication technologies, particularly those involving written or synchronous interaction.”

    From AI Literacy in the Communication Basic Course: Insights on Embedding, Motivation, and Reducing Uncertainty (2026) · cites this paper as Scott and Rockwell, 1997

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Authors
Scott, C. R., & Rockwell, S. C.
Affiliations
The University of Texas at Austin (US)
ORCID
Scott, Craig R.
Venue
Communication Education
Publisher
Informa UK Limited
Published
1997-01
Volume
46
Issue
1
Pages
44-62
ISSN
  • 0363-4523 (ISSN-L)
  • 1479-5795
DOI
10.1080/03634529709379072
OpenAlex
W1996905345
Cited by
182
References
82
Citations by year
2026: 2 · 2025: 4 · 2024: 3 · 2023: 3 · 2022: 5 · 2021: 3 · 2020: 5 · 2019: 4 · 2018: 6 · 2017: 2 · 2016: 6 · 2015: 4 · 2014: 8 · 2013: 2 · 2012: 9
FWCI
21.59
Type
journal article
Language
en
Open access
closed
Locations
Communication Education (publishedVersion)
Topics
  • Social Sciences › Gender Studies › Gender and Technology in Education
  • Social Sciences › Psychology › Social Psychology › Communication in Education and Healthcare
  • Social Sciences › Demography › Technology Use by Older Adults
Keywords
computer anxiety, communication apprehension, writing apprehension, intention to use technology, new communication technologies, text-based communication, prior experience, gender differences, undergraduate students, educational technology

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