The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Legitimation endeavors: Impression management strategies used by an organization in crisis
Abstract
The impression management strategies embedded in the external discourse of an organization in crisis are identified and a typology of impression management strategies used by organizations is developed. Existing documents were used to collect 799 statements dealing with how stakeholders presently viewed or should view the organization. Ingratiation was the primary strategy appearing in the statements, with most ingratiation being self‐enhancing communication. No apologies were present. Different impression management strategies occurred in messages directed to different stakeholders. Intimidation was used with special interest groups. Denouncement strategies were embedded in messages to competitors, special interest groups, and suppliers. Results are discussed in light of institutional theory and the impression management literature.
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Citations
Cites
The Adolescence of Institutional Theory
Scott, W. R. (1987) · Administrative Science Quarterly · doi:10.2307/2392880 · Cited by 3,699
The Double-Edge of Organizational Legitimation
Ashforth, B. E., & Gibbs, B. W. (1990) · Organization Science · doi:10.1287/orsc.1.2.177 · Cited by 2,228
Cited by
Keeping up Appearances: Reputational Threat and Impression Management after Social Movement Boycotts
McDonnell, M.-H., & King, B. (2013) · Administrative Science Quarterly · doi:10.1177/0001839213500032 · Cited by 618
Ethos,logos,pathos: Strategies of persuasion in social/environmental reports
Higgins, C., & Walker, R. (2012) · Accounting Forum · doi:10.1016/j.accfor.2012.02.003 · Cited by 328
ORGANIZATIONAL PERCEPTION MANAGEMENT
Elsbach, K. D. (2003) · Research in Organizational Behavior · doi:10.1016/s0191-3085(03)25007-3 · Cited by 277
An Organizational Stakeholder Model of Change Implementation Communication
Lewis, L. K. (2007) · Communication Theory · doi:10.1111/j.1468-2885.2007.00291.x · Cited by 128
Responding to a Health Crisis on Facebook: The Effects of Response Timing and Message Appeal
Huang, Y., & DiStaso, M. (2020) · Public Relations Review · doi:10.1016/j.pubrev.2020.101909 · Cited by 63
Metadata
- Authors
- Allen, M. W., & Caillouet, R. H.
- Venue
- Communication Monographs
- Publisher
- Informa UK Limited
- Published
- 1994-03
- Volume
- 61
- Issue
- 1
- Pages
- 44-62
- ISSN
- 0363-7751 (ISSN-L)
- 1479-5787
- OpenAlex
- W2038057831
- Cited by
- 407
- References
- 2
- FWCI
- 47.47
- Type
- journal article
- Language
- en
- Open access
- closed
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