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Cited by 277Public Relations and Crisis CommunicationCorporate Identity and ReputationManagement and Organizational Studies

ORGANIZATIONAL PERCEPTION MANAGEMENT

Elsbach, Kimberly D·2003·Research in Organizational Behavior
DOI 10.1016/s0191-3085(03)25007-3
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Crossref · 10.1016/s0191-3085(03)25007-3

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91 of 91 references verified0 citation errors · 0 not checkable

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  • Impression management becomes more important when organizations defend against reputational threats.

    “using impression management tactics becomes increasingly important in defending against challenges or threats to an organization's reputation”

    From Strategic Silence: Withholding Certification Status as a Hypocrisy Avoidance Tactic (2018) · cites this paper as Elsbach, 2003

  • Organizations use impression management tactics, often routinized claims or strategic symbols, to promote positive audience perceptions.

    “Organizations engage in various forms of impression management to promote positive audience perceptions.”

    From Strategic Silence: Withholding Certification Status as a Hypocrisy Avoidance Tactic (2018) · cites this paper as Elsbach, 2003

  • The reputation-enhancing benefits of certifications come from assurance about performance in a domain and endorsement by prominent respected actors.

    “the reputation-enhancing benefits of certifications are derived from two primary factors: certifications provide assurance about an organization's level of performance in a given domain, and they represent a powerful signal of endorsement by other prominent and respected actors”

    From Strategic Silence: Withholding Certification Status as a Hypocrisy Avoidance Tactic (2018) · cites this paper as Elsbach, 2003

  • Organizations defend reputations by using impression management to neutralize threats through rhetorical or symbolic actions emphasizing positive attributes and socially valued activities.

    “To defend their reputations, organizations will engage in impression management efforts to neutralize threats through rhetorical or symbolic actions that emphasize their positive attributes and socially valued activities”

    From Strategic Silence: Withholding Certification Status as a Hypocrisy Avoidance Tactic (2018) · cites this paper as Elsbach, 2003

  • For symbols such as certifications to be used in impression management, they must be visible and salient.

    “For symbols such as certifications to be used in impression management, they must be visible and salient”

    From Strategic Silence: Withholding Certification Status as a Hypocrisy Avoidance Tactic (2018) · cites this paper as Elsbach, 2003

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Authors
Elsbach, K. D.
Corresponding author
Elsbach, Kimberly D
ORCID
Elsbach, Kimberly D
Venue
Research in Organizational Behavior
Publisher
Elsevier BV
Published
2003-01
Volume
25
Pages
297-332
ISSN
0191-3085 (ISSN-L)
DOI
10.1016/s0191-3085(03)25007-3
OpenAlex
W4211039724
Cited by
277
References
95
Citations by year
2026: 11 · 2025: 17 · 2024: 19 · 2023: 12 · 2022: 23 · 2021: 21 · 2020: 31 · 2019: 15 · 2018: 20 · 2017: 15 · 2016: 16 · 2015: 15 · 2014: 13 · 2013: 15 · 2012: 11
FWCI
5.24
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations
Research in Organizational Behavior (publishedVersion)
Topics
  • Social Sciences › Communication › Public Relations and Crisis Communication
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Identity and Reputation
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
Keywords
organizational reputation, corporate image, critical audiences, organizational legitimacy, face-saving, organizational scandals, organizational identity, strategic communication

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