Cited by 1,727Technology Adoption and User BehaviourERP Systems Implementation and ImpactInnovation Diffusion and Forecasting

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An Integrated Model of Information Systems Adoption in Small Businesses

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Thong, James Y.L.·1999·Journal of Management Information Systems

DOI 10.1080/07421222.1999.11518227

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Abstract

:Based on theories from the technological innovation literature, this study develops an integrated model of infonnation systems (IS) adoption in small businesses. The model specifies contextual variables such as decision-maker characteristics, IS characteristics, organizational characteristics, and environmental characteristics as primary detenninants oflS adoption in small businesses. A questionnaire survey was conducted in 166 small businesses. Data analysis shows that small businesses with certain CEO characteristics (innovativeness and level of IS knowledge), innovation characteristics (relative advantage, compatibility, and complexity of IS), and organizational characteristics (business size and level of employees’ IS knowledge) are more likely to adopt IS. While CEO and innovation characteristics are important detenninants of the decision to adopt, they do not affect the extent of IS adoption. The extent of IS adoption is mainly detennined by organizational characteristics. Finally, the environmental characteristic of competition has no direct effect on small business adoption of lS.

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Authors: Thong, J. Y. L.
Affiliations: Hong Kong University of Science and Technology (HK)
Corresponding author: Thong, James Y.L.
ORCID: Thong, James Y.L.
Venue: Journal of Management Information Systems
Publisher: Informa UK Limited
Published: 1999-03
Volume: 15
Issue: 4
Pages: 187-214
ISSN: 0742-1222 (ISSN-L)
1557-928X
DOI: 10.1080/07421222.1999.11518227
OpenAlex: W1606368101
Cited by: 1,727
References: 99
Citations by year: 2026: 46 · 2025: 38 · 2024: 70 · 2023: 62 · 2022: 82 · 2021: 86 · 2020: 63 · 2019: 77 · 2018: 69 · 2017: 86 · 2016: 98 · 2015: 132 · 2014: 114 · 2013: 90 · 2012: 81
FWCI: 47.50
Type: journal article
Language: en
Open access: green
autopapers.ssrn.com
Locations: Journal of Management Information Systems (publishedVersion)
Rare & Special e-Zone (The Hong Kong University of Science and Technology) (submittedVersion)
National University of Singapore (submittedVersion)
SSRN Electronic Journal (submittedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
Social Sciences › Decision Sciences › Management Science and Operations Research › Innovation Diffusion and Forecasting
Keywords: information systems adoption, small business, technology adoption, relative advantage, compatibility, complexity, firm size, competition, organizational characteristics, contextual factors

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An Integrated Model of Information Systems Adoption in Small Businesses

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